Service Advisor

L0780 Land Rover Troy

If you're looking for a fast-paced, challenging, and lucrative role for the next step in your career, this is a perfect fit for you! As one of more than 300 Lithia & Driveway Dealerships nationwide representing over 30 manufacturers in 25 states, there are many opportunities for you to pursue your short and long-term career goals.

We’re looking for performance-minded individuals that will help us continue to drive success – apply today to join the nation's largest automotive retailer!

Who We're Looking For:

Minimum 2 years of Service Advisor experience in a private, franchise, or dealership setting

A team player who prioritizes customer experience and satisfaction

Process driven, detail-oriented with strong accountability and a sense of urgency

Solid automotive service knowledge (technician background is a plus)

Acceptable driving record and a valid driver's license in your state of residence

What You'll Do:

Serve as the communicator and liaison between the customer and technician

Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles

Write accurate, profitable, and complete repair orders based on both customer needs and technician recommendations

Present inspection results with confidence to close work, build value, and maximize customer pay

Drive strong customer pay labor per RO and gross performance

Control timelines, approvals, and expectations

Maintain exceptional CSI, retention, and revenue metrics

We offer a comprehensive benefits package designed to support you and your family, including:

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.