Service Advisor

L0357 John Eagle Houston Acura

Now Hiring Service Advisors

Pay: Salary can vary, base with incentives

Schedule: See Manager

Location: On-site in Houston, Tx.

Reports to: Service Manager

What You'll Do

Serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.

Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.

Communicate additional repair and service needs to the customer based on vehicle inspection.

Administer the manufacturer warranty for qualifying vehicle repairs.

Keep customer informed of service specials, completion times and service expenses.

Other duties as assigned.

What You'll Bring

Previous Service Advisor/Service Writer experience

Polished and professional demeanor

Ability to communicate technical terms to a non-technical audience

Create a truly memorable experience for our customers

Ability to work well in a team environment

Valid Driver's License with acceptable driving record

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.