Service Advisor

Key Responsibilities:

• Welcome customers and manage all service and repair bookings professionally and efficiently.
• Accurately record customer requirements and prepare job cards for the workshop.
• Liaise with technicians to provide customers with timely updates on vehicle progress.
• Explain repair work and associated costs clearly and confidently.
• Ensure all customer enquiries are handled promptly and professionally.
• Promote and upsell additional products and services where appropriate, including service plans and vehicle health checks.
• Process invoices, payments and service documentation accurately.
• Coordinate vehicle handovers, ensuring customers receive an excellent experience.
• Build strong relationships with customers to encourage repeat business and maintain high levels of customer satisfaction.
• Work closely with the Aftersales team to ensure workshop efficiency and service targets are achieved.
• Ideally, we are looking for:
• Previous experience as a Service Advisor or in a customer service role within the automotive industry.
• Excellent communication and interpersonal skills.
• A genuine passion for delivering exceptional customer service.
• Strong organisational skills with the ability to manage multiple tasks in a busy environment.
• Good IT skills and experience using dealership management systems (preferred but not essential).
• The ability to work well under pressure while maintaining accuracy and attention to detail.
• A proactive, positive and professional attitude.
• In return we’ll offer:
• As a permanent Greenhous employee, you will be entitled to:
• 30 Days Holiday Including 8 Bank Holidays
• Company Sick Pay That Increases With Length Of Service
• Pension With Greenhous Contribution
• Career Development Opportunities
• Employee Discounts On A Range Of Products And Services Including Holidays, Days Out And Supermarket Shops
• Qualified Mental Health First Aiders
• Free Will Writing Service
• Free Mortgage Advice Service
• Free Eye Tests For VDU Users
• Free Flu jabs if you are ineligible through the NHS
• On-Site Parking (Site Specific)
• Cycle To Work Scheme
• EAP – Employee Assistance Program
• Who are we:
• Greenhous is firmly established as one of the largest dealer groups in the UK and has over 100 years’ experience in the franchised dealer world. We are a leader in the supply of dealer services for some of the world’s leading manufacturers.
• Our network of Car and Commercial dealerships now stretches across Shropshire, Staffordshire and the West Midlands and includes a number of different franchises including Vauxhall, Nissan and DAF.
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