Service Administrator
Role Overview
Serves as primary customer contact to promote quality customer service and increase business within the branch location.
We are looking for a talented Service Administrator to join our Distribution business in (Sumner, WA).
Will make an impact in the following ways:
• Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
• Analyze customers needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work.
• Creates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plans with the Service Supervisor/Team Lead prior to customer contact.
• Works with the Service Supervisor and/or Team Lead to schedule job assignments.
• Develops positive relationships with key customers; resolves customer concerns regarding Cummins' or distributor warranties; explain charges to customers.
• Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction.
Full Job Posting
Qualifications
- good organizational skills, works well with others, excels in a fast paced environment and under pressure, strong computer skills and excellent customer service.
- Education, Licenses, Certifications: Technical trade school/ vocational diploma or certification or equivalent experience required. This position may require licensing for compliance with export controls or sanctions regulations. Experience: Requires significant and/or in-depth knowledge obtained through specialized training.
- Compensation and Benefits
- Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.
- Requires significant and/or in-depth knowledge obtained through specialized training.
- Technical trade school/ vocational diploma or certification or equivalent experience required.
- This position may require licensing for compliance with export controls or sanctions regulations.
Responsibilities
- In order to be successful in this role you will need the following:
- Good organizational skills
- Works well with others
- Excels in a fast paced environment and under pressure
- Strong computer skills and excellent customer service
- Communicates effectively
- Customer focus
- Service Documentation
- Warranty Process
- Technical Escalation
About Cummins Inc.
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