Service Administrator

Key Responsibilities:

• Provide general administrative support to the service department.
• Assist with service bookings and maintaining accurate customer and vehicle records.
• Prepare and process service and repair documentation.
• Support Service Advisors and the wider workshop team with day-to-day administration.
• Process job cards, invoices and other relevant paperwork accurately.
• Assist with vehicle collections and handovers where required.
• Maintain accurate records and ensure all documentation is completed and filed correctly.
• Liaise with customers, suppliers and internal departments as required.
• Assist with warranty and service-related administration.
• Respond to customer and internal enquiries in a professional and timely manner.
• Provide administrative cover at our Bell Road site as and when required.
• Ensure outstanding administration is followed up and completed within required timescales.
• Work in line with company policies, procedures and health and safety requirements.
• Carry out any other duties that may be required to meet the needs of the business.
• Ideally, we are looking for:
• Previous experience in an administrative role, ideally within a service, automotive or commercial vehicle environment.
• Excellent organisational skills and strong attention to detail.
• Good communication and customer service skills.
• Confident using IT systems and Microsoft Office.
• Ability to manage multiple tasks and prioritise workload effectively.
• A reliable and flexible approach to work, including the ability to provide cover at our Bell Road site when required.
• Ability to work both independently and as part of a team.
• A positive and professional approach to customer service.
• In return we’ll offer:
• Employee Assistance Program
• Mental Health First Aiders within the business
• Free Flu jabs if you are ineligible through the NHS
• Free eye test plus £70 contribution towards glasses for display screen users
• Employee Discounts On A Range Of Products And Services Including Holidays, Days Out And Supermarket Shops
• 30 days holiday including Bank Holidays rising by 1 day every 5 years capped at 33
• Free Independent mortgage advice service
• Pension Scheme
• Salary Sacrifice(if eligible)
• Staff Events
• Free parking
• Cycle To Work Scheme
• Competitive Salaries
• Career development pathways and training
• Quarterly Star Awards

Who we are: