Senior Workplace Manager
What this job involves: As a Senior Workplace Manager at JLL, you will be responsible for shaping and leading workplace environments that enable people and organizations to perform at their best.
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About This Role
Overview
- What this job involves:
- As a Senior Workplace Manager at JLL, you will be responsible for shaping and leading workplace environments that enable people and organizations to perform at their best.
- You will oversee the strategic planning, operations, and optimization of corporate workplaces across multiple locations, ensuring alignment with business goals while enhancing employee experience and operational efficiency.
- This role partners closely with clients, corporate real estate subject matter experts, and internal teams to deliver consistent, high-quality workplace services.
- At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees — and this position plays a critical role in creating environments where people feel supported, productive, and inspired.
- What your day-to-day will look like:
- Oversee daily workplace and facility operations, including maintenance, security, cleaning, and vendor management across assigned locations.
- Manage workplace services such as reception, mail services, catering, and event coordination to ensure seamless employee experience.
- Lead, coach, and develop workplace coordinators, facility technicians, and administrative support staff, fostering teams where everyone is empowered to thrive.
- Ensure compliance with health, safety, and regulatory requirements, maintain consistent standards and operating procedures.
- Develop and manage workplace services budgets, monitor expenses, and identify cost optimization opportunities without compromising service quality.
- Collaborate closely with corporate real estate subject matter experts, including transaction management and occupancy planning teams.
- Conduct space utilization analysis and lead workplace transformation initiatives, including hybrid work models, space reconfiguration, and technology integration.
- Partner with HR, IT, procurement, and senior leadership, reflecting JLL’s culture of collaboration locally and across the globe.
Required qualifications
- Bachelor’s degree in business administration, facilities management, or a related field.
- 7–10 years of workplace or facilities management experience, including at least 3 years in a senior supervisory role.
- Demonstrated experience managing multi-site workplace operations and service delivery.
- Strong knowledge of health, safety, and regulatory compliance in corporate environments.
- Proven financial management skills, including budgeting, cost control, and financial reporting.
- Strong project management experience leading complex workplace initiatives.
- Excellent communication and stakeholder management skills, including executive-level engagement.
- Preferred qualifications:
- Professional certification such as FMP (Facility Management Professional) or equivalent.
- Advanced knowledge of workplace technology platforms and space management software.
- Experience with sustainability initiatives, LEED standards, or corporate real estate strategies.
- Strong analytical skills with proficiency in data analysis and reporting tools.
- Change management experience, particularly supporting hybrid work transitions and new ways of working.
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