Senior Workplace Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients.

We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.

Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this job involves:

As a Senior Workplace Manager at JLL, you will be responsible for shaping and leading workplace environments that enable people and organizations to perform at their best.

You will oversee the strategic planning, operations, and optimization of corporate workplaces across multiple locations, ensuring alignment with business goals while enhancing employee experience and operational efficiency.

This role partners closely with clients, corporate real estate subject matter experts, and internal teams to deliver consistent, high-quality workplace services.

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees — and this position plays a critical role in creating environments where people feel supported, productive, and inspired.

What your day-to-day will look like:

Oversee daily workplace and facility operations, including maintenance, security, cleaning, and vendor management across assigned locations.

Manage workplace services such as reception, mail services, catering, and event coordination to ensure seamless employee experience.

Lead, coach, and develop workplace coordinators, facility technicians, and administrative support staff, fostering teams where everyone is empowered to thrive.

Ensure compliance with health, safety, and regulatory requirements, maintain consistent standards and operating procedures.

Develop and manage workplace services budgets, monitor expenses, and identify cost optimization opportunities without compromising service quality.

Collaborate closely with corporate real estate subject matter experts, including transaction management and occupancy planning teams.

Conduct space utilization analysis and lead workplace transformation initiatives, including hybrid work models, space reconfiguration, and technology integration.

Partner with HR, IT, procurement, and senior leadership, reflecting JLL’s culture of collaboration locally and across the globe.

Bachelor’s degree in business administration, facilities management, or a related field.

7–10 years of workplace or facilities management experience, including at least 3 years in a senior supervisory role.

Demonstrated experience managing multi-site workplace operations and service delivery.

Strong knowledge of health, safety, and regulatory compliance in corporate environments.

Proven financial management skills, including budgeting, cost control, and financial reporting.

Strong project management experience leading complex workplace initiatives.

Excellent communication and stakeholder management skills, including executive-level engagement.

Professional certification such as FMP (Facility Management Professional) or equivalent.

Advanced knowledge of workplace technology platforms and space management software.

with sustainability initiatives, LEED standards, or corporate real estate strategies.

Strong analytical skills with proficiency in data analysis and reporting tools.

Change management experience, particularly supporting hybrid work transitions and new ways of working.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below.

We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate.

We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions.

As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility.

That’s why we’re committed to our purpose to shape the future of real estate for a better world.

We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future.

And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.