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Senior Workplace Experience Specialist

Williams Lea
London, GBR
Full-time
Senior
Onsite
GBP 33000 / year
Discovered 6 days ago

Full Job Posting

Key Responsibilities

  • Client & Customer Service
  • Act as the primary point of contact for print-related requests.
  • Advise stakeholders on print specifications, paper stocks, finishes, and production options.
  • Manage urgent and complex print projects.
  • Provide regular updates on production status and delivery timelines.
  • Floor walks, deliveries to desk and MFD checks/first line fixes.
  • Ensure a high level of customer satisfaction.
  • Vendor Management
  • Liaise with external print suppliers and production partners.
  • Obtain quotations and manage print procurement.
  • Monitor supplier performance, quality, and delivery standards.
  • Coordinate large-volume and specialist print jobs outsourced to vendors.
  • Equipment Management
  • Monitor print room equipment performance.
  • Arrange maintenance and service calls when required.
  • Manage consumables including paper, toner, and finishing supplies.
  • Minimise downtime and ensure business continuity.
  • Distribution & Logistics
  • Coordinate packaging and shipment of printed materials.
  • Manage local, national, and international distributions.
  • Track deliveries and resolve logistical issues.
  • Maintain accurate distribution records.
  • Reporting & Administration
  • Produce print volume and cost reports.
  • Monitor print budgets and identify cost-saving opportunities.
  • Maintain operational procedures and service documentation.
  • Support continuous improvement initiatives.
  • Support Account Manager with month end processing and people management
  • Personal attributes:
  • Experience within a corporate print room, reprographics, document services, or print production environment.
  • Strong knowledge of digital print production processes.
  • Excellent customer service and stakeholder management skills.
  • Ability to work accurately under pressure and meet strict deadlines.
  • Strong attention to detail and quality control.
  • Experience with high-volume production print equipment (Canon) is desirable
  • Knowledge of print finishing techniques and materials (desirable).
  • Experience managing print vendors and outsourced production (desirable).
  • Rewards and Benefits
  • We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
  • 25 days holiday, plus bank holidays (pro-rata for part time or fixed term roles)
  • Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
  • Life Assurance
  • Private Medical Insurance
  • Dental Insurance
  • Health Assessments
  • Cycle-to-work scheme
  • Discounted gym memberships
  • Referral Scheme
  • You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
  • Equality and Diversity
  • The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
  • If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview, please contact us at [email protected] (we do not accept applications to this email address).
  • View our Privacy Notice https://www.williamslea.com/privacy-statement

Qualifications

  • Experience with high-volume production print equipment (Canon) is desirable

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