Senior Vice President - Sales

Role Summary

Sales Strategy & Business Growth

• Develop and implement a comprehensive sales strategy aligned with market conditions, regulatory requirements, client segments, and organizational objectives.
• Drive revenue growth by proactively identifying client needs and expanding wallet share across existing and new institutional relationships.
• Build, manage, and maintain a robust sales pipeline aligned with agreed targets, forecasts, and performance objectives.
• Identify and pursue new market opportunities while strengthening presence in existing markets.
• Consolidate, review, and approve sales targets prepared by the sales team and reconcile them against top-down business objectives.
• Work with the CEO and senior management to establish realistic yet challenging sales and growth targets.

Client Coverage & Relationship Management

• Develop and maintain senior-level relationships with CEOs, CFOs, CIOs, and other key decision-makers across the institutional investor community.
• Market liquidity provisioning and market-making services, clearly articulating the value proposition to prospective and existing clients.
• Partner with Trading and Research teams to develop new marketing themes, product positioning, and client solutions.
• Organize and host investor roadshows, client events, and meetings to promote products and services.
• Travel as required to meet regional and international clients and strengthen business relationships.
• Resolve client complaints in a timely, professional, and effective manner.

Customer Service & Delivery Channels

• Oversee and monitor all customer service delivery channels, including institutional, corporate, HNWI, retail, call center, and customer service help desk functions.
• Develop and implement a customer service strategy in collaboration with department heads.
• Monitor customer satisfaction across stakeholder groups and initiate improvements to enhance service quality and retention.
• Review market research and customer insights to ensure service delivery channels remain effective and competitive.

Leadership & Team Management

• Lead, mentor, and motivate the sales organization, fostering a high-performance and client-centric culture.
• Oversee recruitment, performance management, and development of sales staff.
• Establish performance-based incentive structures aligned with business objectives.
• Ensure adequate controls, resources, and governance are in place to manage volumes and maintain service standards.

Governance, Risk & Compliance

• Ensure compliance with all applicable legal, regulatory, and internal policies, including AML, CTF, sanctions, data protection, fraud control, whistleblowing, and conflict of interest policies.
• Act in accordance with delegated authorities and ensure appropriate delegation and oversight across the team.
• Support operational risk management frameworks including RCSA, KRIs, incident reporting, and remediation.
• Perform responsibilities in line with the Three Lines of Defence model.
• Ensure positive and fair client outcomes in accordance with conduct risk standards.
• Support internal and external audit requirements and ensure timely resolution of audit findings.
• Maintain information security standards and actively support ISO 27001 requirements.

Reporting & Performance Management

• Monitor KPIs, best practices, and performance metrics across sales and customer service functions.
• Distribute regular sales and performance reports to senior management and relevant stakeholders.
• Operate within approved departmental budgets, promoting cost efficiency and productivity.
• Maintain a strong understanding of the firm s financial and non-financial performance drivers.

Qualifications

• Bachelor s degree in Marketing, Banking, Finance, Accounting, Economics, Business Administration, Information Technology, or a related field.
• Master s degree preferred.
• Minimum
• 15 years of relevant experience
• , preferably within a highly rated international financial institution.
• At least
• 8 years of experience leading a sales team
• within financial services, including
• 5 years in a brokerage or capital markets environment
• .