Senior Travel and Ticketing Officer

Overview

Key Responsibilities

• Assist the Ticketing Manager in managing the day-to-day operations of the ticketing department
• Handle high volumes of flight, hotel, and travel-related bookings for offshore crew, employees, management staff, and executives
• Coordinate closely with the Crewing Department to ensure timely issuance and modification of crew travel arrangements based on operational schedules
• Process ticketing inquiries, rebookings, cancellations, refunds, and urgent travel requests efficiently
• Monitor booking accuracy, fare compliance, and cost-effective travel arrangements in line with company policies
• Support the supervision and guidance of ticketing staff to ensure service quality and adherence to company procedures
• Ensure timely issuance of tickets and travel documents while maintaining accurate travel records
• Assist in monitoring IATA-related processes, reporting requirements, and compliance procedures
• Prepare operational and travel reports for management review as required
• Coordinate with airlines, travel partners, and internal departments to resolve ticketing and travel-related issues
• Assist in monitoring departmental performance and identifying opportunities for process improvement
• Ensure all travel arrangements are completed accurately within required timelines despite operational pressures and last-minute changes
• Maintain confidentiality and professionalism when handling management and employee travel arrangements

Minimum Qualifications

• Must
• be available to join immediately
• Bachelor’s degree in Business Administration, Hospitality Management, Tourism, or any related field
• Minimum of
• 5 years of experience in travel and ticketing operations
• , preferably in the marine, or offshore industry
• Strong knowledge of airline reservation and ticketing systems
• Familiarity with IATA regulations, procedures, and fare rules
• Excellent organizational and multitasking abilities
• Ability to work effectively under pressure
• in a high-demand, fast-paced environment
• Strong problem-solving and decision-making skills
• Good communication and coordination skills in English; Arabic is an advantage
• Proficient in Microsoft Office applications and travel management systems
• Ability to work independently with minimal supervision and manage multiple urgent requests simultaneously