Senior Trade Operations Analyst
Role Overview
Intercontinental Exchange (ICE) Operations offers market knowledge, technical expertise, customer service, and innovative tools to support our global functions.
Systems, Network, and Trading Operations, Internal IT Support, Information Security, Client Services, and Data Centers all enable our business to run smoothly, securely, and efficiently.
ICE Trade Operations is part of a support organization that is responsible for the daily operations of multiple industry leading derivatives exchanges.
The team provides first-line support for customers who use our proprietary trading systems and conduct real time trade surveillance of our futures markets.
As the primary touchpoint for customers, we ensure they can quickly and efficiently support the trades and operations essential to their business.
The Trade Operations Analyst is the front line for our trading platform customers.
The Trade Operations Analyst is well-versed in our products, markets, and operations, and is pivotal to ICE’s commitment to strong customer service, integrity, and transparency in the financial marketplaces.
Key Skills for This Role
Full Job Posting
Job Purpose
Intercontinental Exchange (ICE) Operations offers market knowledge, technical expertise, customer service, and innovative tools to support our global functions. Systems, Network, and Trading Operations, Internal IT Support, Information Security, Client Services, and Data Centers all enable our business to run smoothly, securely, and efficiently.
ICE Trade Operations is part of a support organization that is responsible for the daily operations of multiple industry leading derivatives exchanges. The team provides first-line support for customers who use our proprietary trading systems and conduct real time trade surveillance of our futures markets. As the primary touchpoint for customers, we ensure they can quickly and efficiently support the trades and operations essential to their business.
The Trade Operations Analyst is the front line for our trading platform customers. The Trade Operations Analyst is well-versed in our products, markets, and operations, and is pivotal to ICE’s commitment to strong customer service, integrity, and transparency in the financial marketplaces.
Responsibilities
- Conduct real-time surveillance of electronic trading activity in ICE Futures products
- Manage real-time Exchange prices and price controls to allow orderly market trading
- Calculate accurate daily and final settlement prices that are used as benchmark reference prices and by ICE's clearinghouses to manage participant risk
- Provide training on the ICE website, trading platform functionality, and specific trading information for OTC and futures markets
- Provide quick responsiveness to customers, offering functionality support and troubleshooting to resolve issues
- Support both new and existing companies in efficient use of our proprietary systems, resolving issues, problem-solving, and training
- Monitor the health and usage of our systems, escalating recurring or high-priority issues
- Produce operational reports to provide metrics and tracking of queries
Knowledge and Experience
College degree or equivalent work experience in a customer-focused environment
Knowledge of commodity markets, financial trading, or equity brokerage business; exposure to futures markets a plus
Outstanding problem-solving and analytical skills, attention to detail, and ability to multitask
Strong communication skills with demonstrated interpersonal skills
Team player, with commitment to service to our customers and their needs
Working knowledge of at least one of Salesforce, ServiceNow, MS Office
About Intercontinental Exchange
Global operator of financial exchanges, clearing houses, and mortgage technology.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Intercontinental Exchange
Senior Billing Analyst
London, GBR
Intercontinental Exchange is seeking a Senior Billing Analyst to review billing output, issue invoices and credit notes, and support financial reconciliations and controls. Candidates need billing or invoicing experience
Specialist, Product Operations, Index
London, GBR
ICE is looking for an index operations specialist to calculate and distribute intraday and end-of-day index values and ETF iNAVs. The role also supports clients, product launches, quality controls and process improvement
Senior Billing Analyst
London, GBR
Specialist, Product Operations, Index
London, GBR
Senior Auditor
London, GBR
Analyst, Index Operations
London, GBR
Manager, Internal Audit
London, GBR
Manager, Delivery, DDS Operations
Pune, IND
Solution Sales Executive
, USA
Quality Control Auditor, Compliance
, USA