Senior Telecom/Collab Admin

Overview

Education And Experience Requirements

• Bachelor’s Degree in Computer/Communications Engineering.
• Minimum of 5 years experience in Telecom Systems support . Experience in financial institutions is a plus.
• Professional training on the relevant systems.

Required Special Skills

• Excellent oral and written communication skills in English and Arabic.
• Strong analytical, problem solving, and decision-making skills.
• Self-driven with well-developed leadership and team-building skills.

Telecom Infrastructure Management

• Administer, design, and support telecom and collaboration systems, including:
• IP Telephony systems
• PSTN / PRI / SIP telephony lines
• ADSL lines
• Voice recording systems
• Video conferencing systems
• Structured cabling (internal and external networks)
• Ensure high availability and optimal performance of telecom systems across all Group locations.

Customer (Internal & External)

• Handles efficiently & effectively the bank’s Telecom systems and services that extend to all users
• Maintains relationships with selected vendors for Telecom hardware & software for proper handling & support of telecom equipment/services
• Maintains effective relationship with all other related departments & units to achieve the Group’s goals & objectives in Telecom systems availability & monitoring.

Internal (Processes, Products, Regulatory)

• Responsible for the handling & maintenance of Telecom systems & equipment at the Group’s sites
• Performs on-site & remote technical support of Telecom Systems and equipment.
• Liaises effectively with Ooredoo regarding Telecom lines & services provided by them
• Evaluates existing Telecom systems, and proposes possible improvements
• Handles Telecom projects, and ensures the compliance with requirements & deadlines.
• Enforces approved Telecom policies
• Maintains proper documentation of Telecom Systems network
• Supervises the related Telecom resources & vendors.

Learning & Knowledge

• Maintains a working knowledge of Telecom operation and monitoring systems.
• Possesses in depth technical knowledge in Telecom systems to ensure reliable service delivery and security and resolve any business disruption or inconvenience to users.
• Maintains working knowledge of Telecom operating regulations and guidelines along with any other related industry standards.
• Identifies areas for professional self development

Other

• Ensure high standards of confidentiality to safeguard business-sensitive information.
• Joining time frame: 2 weeks (maximum 1 month)