Senior Technology Support Specialist

About the role

Key Responsibilities

• Provide Level 1 and Level 2 support for incidents and service requests within agreed service levels.
• Configure equipment and software, diagnose faults and keep users informed through to resolution.
• Support video-conferencing, meeting-room technology and office IT setups or relocations.
• Prepare equipment and access for new starters, deliver IT inductions and recover devices during offboarding.
• Maintain accurate tickets, asset records, procedures and training materials.
• Manage endpoint procurement, storage, refresh activity, secure data erasure and disposal.
• Coordinate vendors and monitor service and SLA performance.
• Lead local desktop projects, mentor colleagues and improve support processes.
• A degree in Information Technology, Computer Science or a related field with 4–5 years’ relevant experience, or a relevant diploma with 7–8 years’ experience.
• Experience providing IT support in a large corporate environment, ideally supporting around 200 users.
• Strong knowledge of Windows, Microsoft 365, Teams, endpoint support, network troubleshooting and remote support tools.
• Experience managing tickets, IT assets, vendors and small technology projects.
• A customer-focused approach with strong communication, stakeholder management and problem-solving skills.
• The ability to take ownership, manage priorities and support or mentor colleagues.
• Modern Desktop Administration, Microsoft 365 Fundamentals or ITIL Foundation certification is desirable.
• What we offer you:
• Si Group is a growing, fast-paced business which offers birthday leave, corporate health insurance rates, paid parental leave, recognition awards, an active and engaging social club, along with a supportive team environment where healthy lifestyle balance is encouraged.
• Reasonable Adjustments
• We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any reasonable adjustments or additional support—such as receiving the application form in an alternative format—please don’t hesitate to contact our recruitment team.
• Your experience throughout the application process is important to us. We welcome feedback on how we can improve and are happy to provide any further information you may need to help you make an informed decision about joining us.
• If there’s anything more we can do to support you, please let us know, we’re here to help.
• Agency
• Please note that any unsolicited resumes or CVs submitted through our website or directly to SJ Group employees’ personal email accounts will be considered the property of SJ Group. As such, we will not be liable for any agency fees associated with these submissions.
• To be recognized as an authorized recruitment agency or search firm for SJ Group, a formal written agreement must be in place. Additionally, agencies must be invited by our Recruitment Team to submit candidates for specific roles.
• We appreciate your cooperation and understanding.
• #LI-EF1
• At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!

What We Are Looking For