Senior Technical Support Engineer - Windows
Skills
About This Role
Permanent
**Job Title:** Senior Technical Support Engineer - Windows
**Job Purpose:** To provide expert technical support, administration, and optimization for enterprise IT infrastructure, encompassing Windows systems, virtualization, networking, automation, and security, while ensuring seamless operations and alignment with organizational objectives.
**Qualification:** Bachelor of Engineering in IT or related fields
**Certification**: Professional Certification in Server domain (MCSE/MCSA), Microsoft Azure Associate, VMware Certified Professional (VCP), ITIL (Minimum Foundation Level), Excellent understanding of IT Service Management and underlying Processes.
**Experience:** Minimum of 7-8 years’ experience in the IT Infrastructure domain with at least 3 years’ experience in managing large IT Projects.
Responsibilities
- Manage and maintain Windows servers and services, including Active Directory (AD), Exchange, and Windows Performance Management.
- Solid understanding and experience of Mail flow in an enterprise environment.
- Troubleshoot and optimize IIS web servers for high availability and performance.
- Administer and optimize Mobile Device Management using VMware Airwatch, Microsoft Intune and related technologies.
- Apply solid networking concepts for configuration, monitoring, and troubleshooting of IT infrastructure.
- Enforce strong security practices and standards across all systems.
- Implement and manage automation tools such as BMC ITOM, BMC TSSA, Manage Engine and SCCM to enhance operational efficiency.
- Develop and execute Power Shell or similar scripts for process automation and task scheduling.
- Manage Azure AD, Office 365, and associated cloud services for user management and service optimization.
- Administer enterprise backup solutions using Commvault and Veeam, ensuring data integrity and disaster recovery readiness.
- Monitor and optimize system performance, diagnosing and resolving technical issues proactively.
- Conduct root cause analysis and implement long-term solutions.
- Collaborate with cross-functional teams to design and implement infrastructure solutions.
- Knowledge on Microsoft SQL Server
- Excellent communication skills and customer service ethos.
• SCCM/Patch Server Management
- Active Directory
- Microsoft Exchange
• Office 365 Management
- Automation through BMC True sight Server Automation and Manage Engine
- VM Management
- Backup Management
- Excellent communication.
- Problem Solving.
- Interpersonal Skills.
- Planning and organization.
- Flexibility & dedication toward the work.
- Conflict Resolution
- Critical Thinking
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