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Senior Technical Support Engineer – Embedded Systems & Simulation (Intel Simics)

Avenga
USA
Senior · 8–12 years experience
Discovered 2 weeks ago
dockerkuberneteslinuxrust

Full Job Posting

Nice-to-have

  • Experience with Intel Simics, including advanced simulation capabilities and model development.
  • Experience with QEMU or similar simulation and virtualization tools.
  • Knowledge of Device Modeling Language (DML).
  • Experience with build systems and tools such as GCC, MinGW, Make, and Makefiles.
  • Knowledge of C++, Rust, and other systems programming languages.
  • Experience with device drivers, Board Support Packages (BSP), hardware design, and hardware-software integration.
  • Experience with DevOps practices, CI/CD pipelines, Docker, and Kubernetes.
  • Knowledge of virtualization and cloud infrastructure technologies.
  • Familiarity with NFV, OpenStack, DPDK, DPI, SDN, and security-enhanced Linux.
  • Understanding of VoIP, network security, and advanced networking technologies.
  • The impact you'll create
  • Provide advanced technical support to customers developing embedded systems, IoT devices, and complex software solutions using simulation and virtualization technologies.
  • Investigate, troubleshoot, and resolve complex technical issues involving operating systems, hardware platforms, software applications, and their interactions.
  • Work with system simulators, including Intel Simics and similar technologies, to reproduce customer environments and analyze technical problems.
  • Set up, configure, and maintain laboratory environments to replicate customer hardware, software, and system configurations.
  • Perform root cause analysis of issues related to embedded Linux, real-time operating systems, networking, and system performance.
  • Collaborate with engineering, product management, and development teams to investigate defects, identify solutions, and improve product reliability.
  • Communicate directly with customers to understand technical challenges, provide troubleshooting guidance, and ensure timely issue resolution.
  • Manage complex technical escalations and coordinate with internal stakeholders and account teams.
  • Support customers throughout the product lifecycle, from initial implementation and integration to ongoing maintenance and optimization.
  • Provide technical assistance for both on-premises and SaaS-based products and environments.
  • Document technical issues, troubleshooting procedures, root causes, and resolutions in internal and customer-facing knowledge bases.
  • Develop technical documentation, troubleshooting guides, and support materials to help customers resolve common issues independently.
  • Mentor and provide technical guidance to local and global Customer Support Engineers.
  • Deliver technical training and knowledge-sharing sessions for customers and internal engineering teams.
  • Act as a primary technical contact for key customers when required, ensuring effective communication and resolution of critical issues.
  • People are at the core of Avenga. We provide equal opportunities regardless of race, ethnicity, gender identity, sexual orientation, disability, age, religion, or any other characteristic. We are committed to a respectful environment where everyone can be themselves, share their ideas, and feel that they belong.

Qualifications

  • Hands-on experience with system simulators and virtual platforms, preferably Intel Simics.
  • Experience with version control systems such as Git, GitHub, or GitLab.
  • Experience with Intel Simics, including advanced simulation capabilities and model development.
  • Experience with QEMU or similar simulation and virtualization tools.
  • Experience with build systems and tools such as GCC, MinGW, Make, and Makefiles.
  • Experience with device drivers, Board Support Packages (BSP), hardware design, and hardware-software integration.
  • Experience with DevOps practices, CI/CD pipelines, Docker, and Kubernetes.
  • Familiarity with NFV, OpenStack, DPDK, DPI, SDN, and security-enhanced Linux.

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