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teamtailor

Senior Technical Support Engineer – Embedded Linux & RTOS

Avenga
USA
Senior · 8–12 years experience
Discovered 2 weeks ago
linux

Full Job Posting

Nice-to-have

  • 3–5 years of experience in customer-facing technical support or engineering roles.
  • Experience with build systems and tools such as Makefiles and similar technologies.
  • Knowledge of device drivers, Board Support Packages (BSP), hardware design, and hardware-software integration.
  • Experience with virtualization and cloud infrastructure technologies.
  • Familiarity with NFV, OpenStack, DPDK, DPI, and Software-Defined Networking (SDN).
  • Knowledge of security-enhanced Linux, network security, and VoIP technologies.
  • Experience supporting complex embedded systems across different hardware architectures.
  • Experience mentoring engineers, delivering technical training, or leading technical support initiatives.
  • The impact you'll create
  • Provide advanced technical support to customers developing embedded systems, IoT devices, and real-time software solutions.
  • Investigate, troubleshoot, and resolve complex technical issues involving embedded Linux, RTOS, hardware platforms, development tools, and software applications.
  • Analyze interactions between hardware designs, operating systems, and application software to identify root causes and deliver effective solutions.
  • Set up, configure, and maintain laboratory environments to reproduce customer systems, hardware configurations, and technical issues.
  • Work with development tools, IDEs, compilers, and debugging utilities to investigate customer environments and resolve technical challenges.
  • Perform root cause analysis of issues related to embedded operating systems, device drivers, networking, system performance, and hardware-software integration.
  • Collaborate with engineering, product management, and development teams to investigate defects, identify solutions, and improve product reliability.
  • Communicate directly with customers to understand technical challenges, provide troubleshooting guidance, and ensure effective issue resolution.
  • Support customers throughout the product lifecycle, from initial implementation and integration to ongoing maintenance and optimization.
  • Investigate and resolve complex multi-layered technical issues involving hardware, software, networking, and development environments.
  • Manage technical escalations and coordinate with internal stakeholders to ensure timely resolution of critical issues.
  • Document technical investigations, troubleshooting procedures, root causes, and resolutions to support knowledge sharing and continuous improvement.
  • Develop technical documentation, troubleshooting guides, and support materials for customers and internal engineering teams.
  • Provide technical guidance, mentoring, and training to less experienced Customer Support Engineers.
  • Participate in technical discussions with engineering, product management, sales, and other cross-functional teams.
  • Take ownership of complex technical investigations and independently drive issues toward resolution.
  • Contribute to continuous improvement initiatives focused on technical support processes, engineering practices, and customer experience.
  • People are at the core of Avenga. We provide equal opportunities regardless of race, ethnicity, gender identity, sexual orientation, disability, age, religion, or any other characteristic. We are committed to a respectful environment where everyone can be themselves, share their ideas, and feel that they belong.

Qualifications

  • Hands-on experience with development tools, compilers, and IDEs, including Eclipse, Eclipse-based IDEs, and Visual Studio Code.
  • Experience with DevOps practices, CI/CD pipelines, Docker, Kubernetes, and version control systems such as Git, GitHub, or GitLab.
  • Familiarity with major processor architectures, including PowerPC, Intel, ARM, and RISC-V, as well as multi-core systems.
  • Experience with build systems and tools such as Makefiles and similar technologies.
  • Experience with virtualization and cloud infrastructure technologies.
  • Familiarity with NFV, OpenStack, DPDK, DPI, and Software-Defined Networking (SDN).

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