Senior Technical Support Engineer

Role Overview

Responsibilities

• Serve as the primary technical liaison between the customer and Tenable internal groups (Product Management, Sales, R&D) for technical issues.
• Analyze and clarify customer technical inquiries.
• Analyze vulnerability scan results, system audits, and log events.
• Recreate customer software issues in a lab environment.
• Harness AI-driven technologies to automate routine tasks and focus on complex technical challenges.
• Maintain in-depth knowledge of Tenable products and information security best practices.
• Create and publish solution knowledge for reuse by customers and Tenable employees.

What You'll Need

• This position's working week is Sunday to Thursday.
• Fluent Arabic speaker.
• Bachelor's degree in IT or Computer Science (or equivalent experience).
• 2+ years professional experience with networking (TCP/IP), OS administration (Linux/Windows/MacOS), patch deployment, and system configuration.
• Experience providing technical support to enterprise clients, troubleshooting complex issues in production or customer environments; network security experience a plus.
• Familiarity with Artificial Intelligence as Tenable builds an AI-augmented support model.
• Knowledge of computer, network, and application security; familiarity with Nessus or similar tools is a bonus.
• Strong analytical and problem-solving skills, with the ability to learn quickly.
• Excellent written and verbal communication; customer-focused mindset.
• Ability to manage multiple priorities in a fast-paced environment.
• Availability to work weekends as part of a rotation and holidays is required.

Ideally

• Using Nessus and/or other vulnerability management or cybersecurity tools, professionally or academically.
• Experience with ticketing systems (JIRA, Salesforce, Zendesk etc).
• Log analysis using a SIEM product (Coralogix, ElasticSearch, etc).
• Database technologies and SQL knowledge (Oracle, MySQL, MSSQL, etc).
• Cloud/Virtualization technologies (AWS, Azure, Docker, Kubernetes, etc).
• Fundamental understanding of programming languages.
• Experience with or understanding of Certificates and CAs.
• Basic understanding of reviewing PCAPs with tools such as Wireshark.

About Tenable