Senior Technical Program Manager

Team and role

Work style

• Scribd Flex offers employee choice of workstyle and location, with occasional in-person attendance required for all employees.
• Employees must reside in or near an approved city; listed Canadian cities include Ottawa, Toronto, and Vancouver.

What you will do

• Coordinate programs across Customer Operations, Brand Marketing, and their partner teams.
• Build relationships across customer experience, marketing, product, engineering, and executive stakeholders.
• Set program direction, prioritize work by customer impact and team capacity, and connect execution to strategy.
• Design workflows and tools to integrate brand into product releases and communications.
• Coach TPM teammates, contribute to yearly planning, and lead cross-company processes.
• Manage complex programs, scalable tracking frameworks, timelines, risks, mitigation, and success measures.
• Support frontline initiative owners by planning around capacity and providing structure.
• Use AI and lightweight tooling to reduce repetitive work and improve processes across teams.

We're looking for

• 5+ years in program management, operations, or equivalent at a technology company.
• Able to operate independently, navigate ambiguity, and manage complex organizational dynamics.
• Experience partnering with customer operations, marketing, or brand and connecting their work to product and engineering.
• Knowledge of customer support and brand work; experience rolling operational changes or tools out to frontline teams.
• Familiarity with software development from roadmapping through delivery and direct work with product, engineering, and marketing partners.
• Hands-on AI use and understanding of its impact on program management; experience using data to solve problems.
• Strong communication, interpersonal, analytical, problem-solving, and detail skills.

Bonus points

• Experience in programs centered on customer support, running brand campaigns, or working in brand or marketing.
• Experience designing AI workflows for customer operations or brand marketing teams.

Compensation

• Canada salary range is CAD 131,000–152,000; the posting does not state a compensation cadence.

Benefits

• Benefits include flexible work, health and dental coverage, mental health support, paid time off, parental leave, retirement matching, equity, learning programs, wellness and home-office stipends, and access to AI tools.