Senior Technical Implementation Consultant - Corporate Travel

Virtual

The Senior Technical Implementation Consultant is a client facing role that supports the onboarding and technical setup of new clients, products, and platforms. This role ensures systems are configured accurately, data is complete and validated, and clients transition smoothly from sales to operations. The ideal candidate brings a blend of technical aptitude, client service, and process coordination, ideally within the travel industry.

Manage technical implementations for new customers – including but not limited to Avenir platform and integrated tool set

Manage the setup and configuration of client accounts, tools, and platforms (e.g., GDS, online booking tools, profile systems)

Gather client overall strategy & requirements and how it interfaces with DT technology value proposition

Organize design and client deliverables for successful project framework, including (not limited to) travel policies, data mapping, and workflow preferences

Input and maintain client configurations and user profiles in accordance with project timelines

Cross-Functional Collaboration

Collaborate with Sales, Account Management, IT, and Operations to align deliverables and milestones

Lead internal and external project calls or check-ins related to technology design and activation

Help facilitate the smooth handoff to operational teams’ post-implementation

Testing & Quality Assurance

Conduct system and user acceptance testing of booking tools, profile integrations, and data feeds

Troubleshoot implementation issues and coordinate resolution with internal teams or vendors

Identify opportunities for process improvement based on client or internal feedback

Documentation & Reporting

Maintain detailed and organized records of all implementation activities and decisions, including technical design for client programming

Ability to Manage projects creation of project timelines, client deliverable check list, configuration documentation, and client-specific setup guides

Provide reporting support during implementation (e.g., audit logs, profile completion rates, system checks)

Other duties as needed

Support commercial teams as required for strategic accounts