Registration Manager

In Office

The Registration Manager is responsible for communicating with program attendees and managing the overall success of the attendee experience. This role is critical in supporting multiple elements of pre-planning, execution, and post-program responsibilities while partnering with the internal team. Additionally, the RM collaborates with the client, supplier partners, and internal team members related to each program.

This position is 3 days remote, with 2 days in office per week - this applies to either location, Appleton or Schaumburg.

Understand client/attendee interests, issues, expectations, and priorities

Adheres to Creative Group policies regarding appropriate and professional client/attendee interaction

Participates and consults during client discovery meetings and collaborates with the Program Manager and Web Project Specialist to translate specific client needs into registration requirements

Actively participates in ongoing client planning calls by contributing to registration discussions

Manages registration database to maintain data integrity

Produces and maintains reports and manifests as needed, with an understanding of how this data affects the program integrity

Collaborates closely with Program Manager and other internal team members to ensure data is continually aligned with program needs

Works in partnership with internal departments to manage program deliverables pertaining to Web Project Specialist website build and Travel Services airline ticketing

Partners with Project/Program Manager to provide personalized print materials based on registration data

Manages on-site attendee experience if on-site for program execution

Interacts directly with attendees on program-related inquiries contributing to the overall positive attendee experience

Acts as main contact for hotel room requirements and manages all aspects of hotel room block including attrition deadlines, special requests, etc.

Creates timelines for tasks specific to registration in collaboration with the Program Manager

Ensures quality, synchronicity, and on-time delivery of all program deliverables

Is able to interpret and manage contract terms related to aspects of the program design (i.e. transportation, attrition, activities, etc.)

Works in tandem with the Program Manager on budget and scoping management as it pertains to registration

Reconciles final hotel room invoice and any other suppliers worked with directly

Understands labor hours as it relates to program profitability

Be a sought-after partner by building trust with clients, attendees, internal team, and external partners

Leads internal registration teams

Leads, guides, and consults internal partners on discussions related to registration

Strives to develop process efficiencies

Builds strong working relationships with internal and external team members

Seeks opportunities for growth and development

May onboard new hires to ensure that standard SOPs are followed

Seek feedback, absorb, and act in the spirit of continuous personal development

Gathers, shares, and applies learnings for continuous process improvement

Can adapt and work successfully with any client, partner, and program

Full-time