Senior Technical Analyst, Integrations Delivery - Internal Only
Key Skills for This Role
Full Job Posting
U.S. Remote & Massachusetts Roles
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Requirements
- Serve as the ATS Sync subject matter expert for Indeed-built integrations, with deep expertise in SAP and Workday integrations.
- Guide enterprise customers through end-to-end ATS Sync implementations, managing project plans, technical milestones, and successful deployment.
- Partner with Sales, Client Success, Talent Acquisition, Talent Attraction, and IT teams to align integration solutions with customer business goals and recruiting workflows.
- Advise customers on integration configuration, validation, testing, and best practices while translating business requirements into effective technical solutions.
- Troubleshoot implementation and post-launch integration issues, collaborating with internal teams to deliver timely resolutions and exceptional customer support.
- Ensure a seamless transition of successfully implemented customers to Customer Success for ongoing support and long-term success.
- Capture implementation insights and collaborate with Product, Strategy, and cross-functional teams to improve integrations, documentation, workflows, and onboarding scalability.
- Requires a minimum of 7 years of related experience; or a minimum of 5 years with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience.
- Experience supporting enterprise ATS platforms, including enterprise integration and technical implementation projects.
- Proven technical knowledge of JSON, REST APIs, XML, and web technologies (HTML, CSS, URLs, and URL parameters).
- Proven ability to troubleshoot complex technical issues and translate technical concepts for both technical and non-technical collaborators.
- Experience leading client-facing implementation engagements, facilitating technical discussions, and delivering exceptional customer service.
- Excellent project management, organizational, and communication skills, with the ability to manage multiple concurrent implementations.
- Collaborative, customer-focused professional who thrives in fast-paced, evolving environments.
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