Senior Team Leader

Job Purpose

Strategy & Planning

• Develop and implement logistics and operations policies, processes, and frameworks.
• Translate operational plans into actionable priorities and monitor performance KPIs.
• Produce regular reports on logistics quality and participant satisfaction.
• Establish strategic partnerships with internal stakeholders and external training/logistics providers.
• Conduct benchmarking against international standards to support continuous improvement.

Operations Management

• Oversee planning and execution of training programs, events, and related logistics.
• Manage facility operations including scheduling, visitor management, and reception services.
• Coordinate access, security approvals, and stakeholder communications.
• Collaborate with procurement, finance, and vendors to deliver logistics, hospitality, and technical services.
• Ensure effective internal and external communication campaigns.
• Manage document control and electronic archiving systems.
• Oversee budget planning, expenditure tracking, and approvals.
• Support asset management and operational decision-making processes.
• Lead, coach, and develop team members to achieve high performance.

Continuous Improvement & Innovation

• Enhance systems and optimize the use of learning technologies.
• Analyze performance data, satisfaction metrics, and benchmarking insights to improve processes.
• Drive innovation initiatives to enhance operational efficiency and service quality.

Key Requirements

• **Education:**
• Bachelor’s degree in Business Administration, Logistics, Operations, HR, or related field (Master’s preferred).
• **Experience:**
• 12–14 years
• **Certifications (Preferred):**
• Project Management (PMP/PRINCE2), Supply Chain/Logistics (e.g., CSCP), or Learning Systems certifications.

Core Competencies

• Operations & logistics management
• Budgeting and financial planning
• Governance and compliance
• Training and learning center management
• Project and program management
• Quality management and continuous improvement
• Stakeholder management and communication
• Innovation and service excellence