Senior Systems Analyst

About the Role

About Your Day

• Analyze and translate business requirements into scalable system solutions aligned with enterprise architecture standards, roadmaps, and integration patterns.
• Lead requirements gathering, solution design, impact assessments, and cross-functional workshops to define scope, resolve gaps, and identify risks, dependencies, and optimization opportunities.
• Design and support enterprise platform configurations, integrations, data flows, and AI-enabled capabilities while ensuring scalability, governance, compliance, data quality, and alignment with business and technical requirements.
• Provide technical leadership and guidance to project teams, promoting best practices, maintaining traceability across the delivery lifecycle, and supporting successful implementation and testing.
• Act as a key liaison between business and technical stakeholders, influencing requirements, leading solution trade-off discussions, mentoring team members, and collaborating with vendors and partners to support delivery.
• Serve as a subject matter expert for enterprise applications, digital commerce platforms, customer-facing portals, and Azure integration services, leading issue resolution, process optimization, automation, continuous improvement, and evaluation of emerging technologies, including AI/ML solutions.

About You

• Bachelor's degree in Computer Science, Information Technology, or a related field (or an equivalent combination of education and experience); relevant certifications or experience with Digital Commerce Platforms, Microsoft Azure, or Enterprise Integration Technologies are considered an asset.
• 5-8 years of experience in a Systems Analyst, Functional Consultant, or similar IT role supporting digital commerce platforms, customer portals, web applications, and large-scale business-critical systems.
• Experience with APIs, web services, middleware, enterprise integrations, relational databases, data analysis, and troubleshooting end-to-end business transactions across web and backend systems.
• Strong understanding of digital order management and customer-facing business processes, including retailer onboarding, account management, catalog management, inventory visibility, ordering, fulfillment, invoicing, and claims.
• Proven ability to translate business requirements into system designs, lead solution workshops, facilitate technical discussions, and align business and technical stakeholders on solution approaches.
• Strong analytical, problem-solving, communication, and stakeholder management skills, with the ability to manage multiple priorities in Agile or hybrid delivery environments.
• Proficiency with tools such as Jira, Confluence, Lucidchart, and the ability to troubleshoot transactions across portal applications, middleware services, Azure integration components, and Dynamics 365 F&O.
• Experience with B2B wholesale commerce platforms, retailer portals, Shopify, Sitecore OrderCloud, commercetools, Dynamics 365, Azure Integration Services, and related cloud technologies is considered an asset.
• Demonstrated ability to identify opportunities for system optimization, automation, continuous improvement, and adoption of emerging technologies, including AI-enabled solutions.

About the Job

• Location: Toronto, ON near York Mills and Yonge Street.
• Hours of Work: 36.25 a week.
• Employment Type: Permanent, Full-Time.
• Required Travel: Rare, usually within the GTA.

Compensation

• The target hiring range for this position is $100,000-$117,500.
• This is a pay grade 7 role, with a salary range of $82,623.96-$123,507.59.
• Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

About Us