Data Analyst, Customer Support Operations

Role overview

Retailer analytics and program coordination

• Develop retailer dashboards, scorecards, reports, segmentation, benchmarking, and comparative performance analyses.
• Analyze sales, products, purchasing, engagement, inventory, promotions, service, and operational performance.
• Lead assigned Retailer Data Program requirements, enhancements, testing, documentation, stakeholder feedback, and roadmap activities.
• Partner with Data Science to develop and validate reporting features; monitor platform adoption and recommend improvements.

Reporting, data, and enablement

• Prepare recurring and ad hoc reporting, forecasts, scenario analyses, and leadership presentations.
• Manage Power BI workspaces, datasets, models, and SQL queries in accordance with access, security, and governance standards.
• Maintain data quality, KPI documentation, data dictionaries, reporting standards, and governance frameworks.
• Automate repeatable reporting and support self-service analytics through training, documentation, and user support.

Qualifications

• Post-secondary degree or diploma in a relevant analytics, computing, mathematics, information systems, or business field.
• 5+ years in data analytics, business intelligence, sales analytics, retail analytics, or a related analytical role.
• Experience developing and administering Power BI dashboards and reporting environments, and working with SQL and relational databases.
• Advanced Power BI and Excel; strong SQL, data visualization, forecasting, performance measurement, data governance, and data quality skills.
• Ability to translate business requirements into analytical solutions and support leaders with strategic reporting.
• Excellent communication, presentation, and stakeholder-management skills.
• Relevant advanced education or certifications, retail or customer operations experience, predictive analytics, and cloud/data warehousing knowledge are preferred or assets.

Work arrangement

• Position location is Toronto, Ontario, near York Mills and Yonge Street.
• Required travel is rare and usually within the Greater Toronto Area.

Hours and employment

• Permanent, full-time role with 36.25 hours of work per week.

Compensation

• Target hiring range is $80,000–$86,000 per year; stated salary range is $61,291.58–$93,437.08.
• Placement depends on market conditions, internal equity, and relevant experience, skills, and qualifications.