Senior Systems Analyst

Role summary

Systems analysis and integration

• Gather and document requirements from Service leadership, dispatch, and field technicians and translate them into system design and configuration.
• Design application and data architecture and data flows for work order, parts, and warranty information.
• Configure, test, and support field service management, dispatch, and technician mobile tools.
• Build and maintain interfaces connecting Service systems to ERP, parts, and customer records.
• Troubleshoot application, integration, and data failures through root cause.

System operations and enablement

• Evaluate software and vendors, recommend options, and document tradeoffs.
• Define technical standards, data definitions, and integration patterns for Service applications.
• Plan release testing, write test scripts, and coordinate user acceptance with Service users.
• Administer user access and security roles according to company policy.
• Train Service users and prepare reference materials for new features and process changes.

Education and experience

• Required: bachelor's degree in information systems, computer science, business, or a related field, or an equivalent combination of education and experience.
• Required: five years supporting or implementing business applications as a systems analyst, applications analyst, or in a similar role.
• Preferred: experience with field service management, dispatch, or warranty systems.
• Preferred: experience designing application or integration solutions rather than only configuring them.

Technical and functional qualifications

• Working knowledge of field service systems and work orders, dispatch, parts consumption, and warranty claims.
• Ability to design an integration or data model and explain tradeoffs to technical and non-technical audiences.
• Ability to write and modify database queries; familiarity with APIs, file transfers, and scheduled jobs.
• Structured troubleshooting, concurrent-request management, realistic expectation-setting, and discretion with confidential data.

Physical requirements and travel

• The job involves extended computer work and regular use of a keyboard, mouse, and telephone; occasional lifting and carrying up to 20 pounds.
• Occasional travel to branch, warehouse, and customer sites may involve operating equipment areas, wet or uneven surfaces, and required personal protective equipment.

Salary

• The stated salary range is $70,000 to $80,000 per year.