Regional Service Manager

Summary

Roles & Responsibilities

• Oversee day-to-day operations within the region, delegating service tasks effectively.
• Lead, mentor, and manage Regional Leads and Field Service Technicians.
• Monitor department issues and client complaints, implementing solutions to reduce recurring problems.
• Work closely with Key Accounts to deliver superior customer service and maintain strong business relationships.
• Manage and monitor the regional budget.
• Audit work quality and customer service to ensure company standards, efficiency, and productivity goals are met.
• Create an environment where employees can succeed and grow, and provide staff development coaching, training, and feedback.
• Ensure safety compliance across the region and oversee logistics and inventory control.
• Identify areas for improvement and implement corrective actions.
• Act as communication liaison between Regional Leads, Technicians, and Key Accounts.
• Maintain profitability awareness and review analytics to provide feedback and improvement suggestions.
• Stay current with industry regulations, restrictions, laws, standards, and innovations in materials, tools, and processes.
• Expand the service area, gain new customers, and strengthen market presence.
• Ensure ability to service competitive equipment to broaden customer reach.

Job Requirements

• Education & Experience
• 2–5 years of related experience in service management or leadership.
• Strong understanding of the carwash service business.
• Technical knowledge with the ability to develop improved methods for fulfilling responsibilities.
• Functional/Technical Knowledge, Skills & Abilities:
• Excellent written and verbal communication skills.
• Proficient in MS Office products (Excel, Word, Outlook, PowerPoint) and SAP.
• Ability to read and understand electrical diagrams.
• Understanding of PLC controllers, low voltage control circuits, and three-phase power.
• Uncompromising integrity and professionalism, with accountability and reliability under pressure to meet deadlines.
• High energy, strong work ethic, and a customer-focused, “can-do” approach in a fast-paced environment.
• Supportive leadership with emotional intelligence; extreme attention to detail and accuracy.
• Flexibility and willingness to travel as needed.
• Physical Requirements:
• Ability to lift and/or move up to 50 lbs.
• Ability to stand, walk, bend, kneel, stoop, crouch, climb and use hands to grip regularly.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Prolonged periods of sitting.
• Maintain professional appearance and grooming standards as outlined.
• Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.
• Benefits & Perks
• Health & Wellness: Medical, dental, and vision insurance, plus 24/7 virtual care and mental health support via Teladoc. Includes tax-advantaged HSA and FSA savings options.
• Financial Security: Company-paid Short-Term Disability, Long-Term Disability, and $25,000 in Life/AD&D insurance at no cost to you.
• Retirement: 401(k) plan with company matching to help you build long-term wealth.
• Time Off: Accrued Paid Time Off (PTO), paid sick leave, and paid company holidays to support a healthy work-life balance.
• Supplemental Plans: Voluntary accident and critical illness insurance.
• Growth & Innovation: Professional development opportunities and the chance to work with industry-leading technology in a team-oriented environment.
• Note: Benefits are subject to plan terms and eligibility requirements. Full details are available in the Summary Plan Descriptions provided by Human Resources.