Senior Support Engineer

Develop business relationships and integrate activities with other ET departments to ensure successful implementation and support of project efforts

Work with local department managers to analyze and resolve problems associated with technical issues, and recommend solutions for changing needs

Provide Global support by managing tickets within our ET Service Management

Ticketing System (ServiceNow) and understanding when to escalate priority issues

Ability to follow standard operating procedures and quickly redirect problems to appropriate resources when needed

Ability to develop, document, and implement standard operating procedures and customer service guidelines relating to remote ET support and pass them down to the Level 1 help desk

Actively participate as a Global ET member and participate in global projects

Demonstrated ability to manage and prioritize multiple problems and issues with minimal supervision, excellent organizational skills, a teamwork approach to work, but also act independently to solve problems with necessary

Excellent oral and written communication skills with strong interpersonal skills

Candidate must have the basic ability to manage projects and an understanding of project methodology

Strong troubleshooting and problem-solving skills, resiliency in the face of continual change, and ability to handle high demands

Working knowledge of video collaboration (Zoom) and provide local A/V support

Prepare the office for new product or service releases and stay at the forefront of emerging industry practices, ensuring compliance with IT security and general controls

Responsible for maintaining local inventory accuracy and coordinating equipment

Prepare new hire hardware for deployment

Responsible for running weekly new hire orientation

Troubleshoot client-side network connectivity issues

Minimum of 5 + years experience supporting information technology infrastructure

Minimum of 2 years experience providing executive-level support

Strong experience with Mac OS systems at the user level

Experience with change control policies and procedures

Experience administering small-size corporate server rooms

Experience with the following applications: Zoom, Slack, Okta, Confluence, JIRA, ServiceNow

Office 365 Administration

Google Administration

Jamf Administration

Active Directory Administration

Must be able to work a flexible schedule, including overtime and after-hours work.

Onsite role

Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact?

For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com