Senior Support Engineer -Nursing Integration/Phys Doc/Clinical AI Agent

Role overview

Responsibilities

• Provide functional and technical expertise to clients using Oracle Health products.
• Prioritize, plan, and manage issue resolution independently and with cross-functional teams.
• Investigate front-end application issues using troubleshooting tools, user shadowing, information gathering, and workflow testing.
• Troubleshoot workflows to identify root causes and support resolution.
• Maintain documentation, knowledge-transfer materials, and investigation records through the support lifecycle.
• Support incident resolution and application maintenance; collaborate to address client needs and improve outcomes.

Required qualifications

• At least 5 years of experience in one or more of HCIT, HCIT support, software implementation, client relationship management, or related client-facing/HCIT solution work.
• Experience with Oracle Health Millennium Nursing Integration, Physician Documentation, Clinical AI Agent products, or related components.
• Bachelor’s degree in IT or a related field, or equivalent relevant work experience.
• Fluent English and willingness to participate in an on-call rotation as needed.
• Knowledge Centered Services Contributor Certification within 30 days after hire.
• The qualifications section also states alternative paths: 8 years of related support experience; bachelor’s plus 4 years; master’s plus 2 years; or a doctorate in a listed related field.

Preferred qualifications

• Clinical background or experience in a clinical healthcare setting is a plus.
• Application Managed Services or Product Support experience is a plus.
• Preferred certifications listed: Knowledge Centered Services Author, Oracle Diagnostic Methodology, Oracle Diagnostic Methodology Coach, Oracle Cloud Infrastructure Foundation, and NetSuite Subject Matter Expert.

Benefits

• Visa sponsorship is offered; relocation assistance is not offered.
• Benefits include flexible working options, learning and development, health and well-being benefits, and an inclusive culture.

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