Data Center Support Services Technician

Responsibilities

• Key Responsibilities
• Completes moderately complex and/or ambiguous assigned tasks in accordance with project requirements. Shifts priorities and resources according to team needs, with some direction.
• Collaborates with team to deliver impactful work and provide support for team objectives. Leverages understanding of business, stakeholder, and/or customer needs to build partnerships within immediate and related teams.
• Follows procedures to identify and resolve moderately complex or non-routine issues, escalating as needed. Collects and reviews data and/or information to troubleshoot errors, and helps team address routine issues.
• Actively seeks to build new knowledge and learn new skills and/or tools in one's area of specialization and relevant domains. Listens to, addresses, and seeks feedback, and role models proactively pursuing training to improve performance.
• Recommends ideas to increase efficiency and effectiveness of non-standard processes, protocols, and workflows.
• Replaces server components, upgrades servers, and proactively maintains hardware to ensure efficient performance for its entire lifecycle, leveraging established protocols and guidelines.
• Installs power distribution units and/or replacement hardware, removing and troubleshooting hardware without disturbing critical infrastructure, as needed.
• Implements designed and defined network communications and solutions, including cabling and networking equipment environments.
• Validates cabling, checking network environment build and connectivity is established, verifying that devices are connected and error free, with limited supervision.
• Monitors and responds in ticketing environment, guiding less experienced technicians or implementing technical solutions to enhance and/or troubleshoot the system within Service Level Agreements (SLAs) against assigned ticket, documenting steps or resolutions involved in maintaining the environments.
• Drives adherence to all established Standard Operating Procedures (SOPs)/Maintenance Operation Protocols (MOPs) when performing tasks, ensuring all work stays in sync with site rules, colocation vendor rules, signs-off within a data center and/or customer site environments.
• Upholds required established security procedures, considering applicable local regulations -Ensures compliance with health and safety guidelines (including personal protection equipment, site access, or specific data site compliance) during on-site work at customer locations and at office, under some supervision.
• Helps facilitate training that aligns with corporate objectives and adheres to SOPs and MOPs for operational Data Center Change Control processes.
• Begins to identify repeating problems or trends, escalating issues to senior peers and operations team, and engaging global team about local issues.
• Begins to analyze issues for repeating problems or trends, escalating identified issues to external experts and operations team, and engaging global team about local issues.
• Works with project teams/colocation partners to properly test and validate the installation, operation, and performance of electrical/mechanical systems and coordinate site utility requirements.
• Begins to act as a technical liaison for technical teams and provides subject matter expertise to identify and resolve resiliency, reliability, and availability risks.
• Ensures that contractors and vendors are delivering quality services and that all SLAs are being met.
• Begins to contribute to quality assurance through process creation and assists in the training of less experienced peers.
• Maintain professionalism, resilience, and sound judgement when working under pressure or responding to changing operational priorities.
• Contribute to a psychologically safe, respectful, ethical, and inclusive workplace through constructive communication and behaviour consistent with organisational values and policies.
• Remain open to feedback, resolve disagreements constructively, and demonstrate a commitment to continuous learning and development.
• Adopt new technologies, processes, tools, and ways of working that improve team and operational performance.
• Deliver timely, accurate, customer-focused, and high-quality technical support within a mission-critical data centre environment.
• Participate in a rotating 24x7 shift roster, including on-call responsibilities. Technical Knowledge and Experience
• The successful candidate will bring:
• Previous hands-on experience working in a Data Centre or comparable mission-critical infrastructure environment.
• Practical experience across the hardware lifecycle, including rack and stack, deployment, configuration, testing, maintenance, upgrades, break/fix activities, component replacement, and decommissioning.
• Strong technical troubleshooting and analytical skills, with the ability to systematically identify root causes and determine appropriate corrective actions.
• Experience following documented operational procedures while exercising sound judgement when situations require investigation or escalation.
• Strong attention to detail, particularly when performing physical infrastructure changes, maintaining records, handling assets, and working on production systems.
• Knowledge of Data Centre Ecosystem (cooling, electrical, networking, and structured cabling).
• Professional Capabilities
• Communication and Stakeholder Management
• Strong interpersonal and communication skills with the ability to build collaborative relationships across technical and non-technical teams. Able to influence stakeholders, communicate priorities, risks, dependencies, and technical issues proactively, and balance customer, commercial, operational, and organisational needs.
• Respectful and Inclusive Behaviour
• A demonstrated commitment to fostering a psychologically safe, respectful, ethical, and inclusive workplace. Maintains professional behaviour, communicates constructively, makes responsible decisions, and works consistently with organisational values, policies, and expected standards of conduct.
• Resilience, Adaptability and Customer Focus
• Able to operate effectively in a dynamic, mission-critical environment, navigate ambiguity, embrace change, and remain resilient under pressure. Demonstrates emotional intelligence and maintains a strong customer focus while delivering required technical and business outcomes.
• Planning and Delivery
• Strong planning, organisation, prioritisation, and time-management skills. Able to manage competing priorities and high work demands, monitor progress, adjust plans as circumstances change, and consistently deliver safe, accurate, and high-quality outcomes.
• Initiative and Accountability
• Demonstrates a proactive, self-service mindset with strong initiative, ownership, accountability, and resourcefulness. Independently investigates and solves problems using available tools, documentation, systems, and resources while understanding when escalation or additional support is appropriate.
• Recognises personal capacity, workload constraints, and technical complexity and proactively seeks support before quality, safety, wellbeing, customer outcomes, or delivery are adversely affected.
• Collaboration in a Matrix Environment
• Experience working effectively within a global matrix organisation, collaborating across multiple functions, regions, teams, and reporting structures. Able to build alignment and influence outcomes through credibility, communication, and collaboration rather than direct authority.
• Continuous Learning and Improvement
• Demonstrates openness to feedback, coaching, continuous learning, and constructive conflict resolution. Willingly adopts new processes, tools, technologies, and ways of working and actively contributes ideas that improve operational effectiveness and support a high-performing team culture.
• Physical Requirements
• Ability to safely lift, carry, position, and move IT equipment weighing 15 kg or more.
• Comfortable working within data centre environments, including standing for extended periods, bending, reaching, and working in confined or restricted spaces.
• Able to safely and efficiently perform rack and stack, hardware installation, cabling, component replacement, and equipment decommissioning activities.
• Commitment to following relevant workplace health, safety, and operational procedures.
• Valid driver’s license and access to a car.
• Security Requirements
• Applicants must be Australian citizens and either:
• Hold a current NV1 Security Clearance, or
• Be eligible and willing to obtain NV1 clearance through the Australian Government security vetting process.
• Why ORACLE?
• Join a global technology leader operating some of the world's most advanced cloud infrastructure. You'll have the opportunity to work with cutting-edge technologies, solve challenging infrastructure problems, collaborate with talented professionals across a global organisation, and contribute directly to the reliability, availability, and performance of critical cloud services used by customers around the world.
• You'll join an environment that values technical excellence, customer focus, accountability, collaboration, inclusion, continuous learning, safety, and continuous improvement.
• If you're looking for your next challenge and want to develop your career in large-scale, mission-critical data centre and cloud infrastructure, we'd love to hear from you.
• Apply today and become part of the team powering ORACLE Cloud Infrastructure.
• Participate in a rotating 24x7 shift roster, including on-call responsibilities.
• Technical Knowledge and Experience