Senior Specialist-Rail Operations

Job Purpose

Strategy

• Review, monitor, and make improvement recommendations on the security performance of
• the O&M contractor covering metro and tram stations, train and tram services, incident handling, and car park management.
• Review and assess all security-related matters to ensure the O&M contractor can meet operational and maintenance requirements and long-term security plans.
• Review and make recommendations on by-laws execution, security-related operating
• procedures, and work instructions to the O&M contractor with the consent of RTA Operations.
• Input, review, and make recommendations on cash handling and collection procedures to ensure secure and compliant operations across the network.
• Coordinate with external agencies, including Dubai Police, on all security-related matters, especially during special events and emergency situations.

Operations

• Monitor and review O&M contractor management of security issues in rail operations, ensuring compliance with concession agreements and approved standards.
• Review and monitor the O&M contractor’s deliverables related to security performance, ensuring adherence to contractual terms and service levels.
• Coordinate with the O&M contractor and emergency services to plan and conduct emergency exercises and drills under both normal and emergency conditions.
• Review and make recommendations on remedial actions and improvement measures following accidents, incidents, or security-related disruptions.
• Review and make recommendations on security hazards occurring in metro and tram operations, ensuring risk mitigation and preventive measures are implemented.
• Monitor and assess O&M contractor performance against security performance targets, recommending corrective and improvement actions where necessary.
• Monitor the utilization of security resources of the O&M contractor including manpower, facilities, and workload allocation, to achieve optimal cost efficiency.

Product And Process Improvement

• Review, monitor, and provide input on security aspects of new transit projects related to rail
• and tram systems, ensuring integration with existing security plans.
• Recommend and monitor improvement initiatives to strengthen the effectiveness, efficiency, and resilience of rail and tram security operations.
• Continuously evaluate the implementation of corrective measures arising from audits, investigations, and emergency drills, ensuring sustainable performance enhancement.
• Enforce strict adherence to RTA Information Security policies, procedures, and processes, ensuring all security data is handled in compliance with official guidelines.
• Actively participate in Information Security training and awareness sessions, immediately report security incidents, and ensure responsible handling of all internal and external data
• transfers.

Physical Working Conditions

• Conduct regular field inspections at metro and tram stations, depots, and control centers to verify the effectiveness of security procedures and readiness of systems.
• Remain available for on-call support during security incidents, special events, and emergencies to provide technical direction and ensure coordinated response with the O&M
• contractor and emergency agencies.

Education

Experience