Chief Specialist-Bus Operation Excellence

Job Purpose

Strategy

• Monitor ERM performance, analyze results, and update the departmental risk plan to meet
• risk index targets and adapt to operational or environmental changes.
• Develop and implement advanced risk management methodologies using market research
• and international best practices.
• Review existing strategies, revise them as needed, and develop new strategies through
• benchmarking and case studies.
• Leverage digitization and artificial intelligence concepts to support and advance the public
• bus operations strategy.
• Ensure all departmental activities comply with operational laws, regulations, and approved
• institutional standards.
• Apply green economy governance by monitoring environmental sustainability initiatives and
• ensuring alignment with green economy strategies and RTA standards.

Operations

• Coordinate internal and external audits, oversee audit report preparation, and ensure
• corrective actions are implemented.
• Ensure implementation of the safety and environmental management system (RSEMS) and
• verify compliance with safety and sustainability goals.
• Conduct electronic audits (e-audit) based on asset management and ISO standards to drive
• compliance and operational efficiency.
• Follow up on recommendations issued by the Public Transport Safety Committee and public
• health authorities to strengthen safety and preventive measures.
• Monitor and manage large databases to conduct data analysis and generate strategic insights
• for improving operational decisions.
• Periodically analyze bus service delivery processes and develop procedures to improve
• efficiency and performance with Customer Happiness and central departments.
• Follow up on corrective actions, improvement initiatives, and efficiency enhancements across
• bus service operations.
• Ensure continuous compliance with international standards and service excellence guidelines
• in bus operations.
• Conduct routine field visits to buses and facilities to ensure compliance with approved service
• quality standards.

Product And Process Improvement

• Measure the efficiency and effectiveness of bus service operations and submit periodic
• performance reports to support strategic decision-making.
• Review training needs for station employees and implement awareness and development
• workshops on bus service excellence standards.
• Follow up on SLA compliance and ensure timely closure of bus user complaints in
• coordination with concerned departments.
• Propose creative solutions, new policies, and strengthened procedures to enhance
• operational excellence.

Physical Working Conditions

• Conduct occasional on-site field visits to buses, facilities, and operational areas as part of
• compliance and service quality verification.

Education

Experience