Senior Specialist - Design & Delivery
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Key skills for this role
About the Role
The Senior Specialist - Design & Delivery will be responsible for overseeing the implementation, support, and management of Material Control systems within the Food & Beverage sector and Event Management systems across Qiddiya and SEVEN.
Key Skills for This Role
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Overview
- The Senior Specialist - Design & Delivery will be responsible for overseeing the implementation, support, and management of Material Control systems within the Food & Beverage sector and Event Management systems across Qiddiya and SEVEN.
- This role requires a strong understanding of F&B operations, inventory and material control processes, and event management systems within the entertainment, hospitality, and leisure industries.
- Key ResponsibilitiesOperations & Support* Support the Senior Manager in managing F&B Material Control and Event Management systems to ensure efficient and effective operations.
- Collaborate with cross-functional teams to identify, recommend, and implement process improvements.
- Support the closure of ServiceNow tickets related to Material Control and Event Management applications.
- Develop and maintain system documentation, process guides, and support procedures.
- Provide training and support to business users and team members on system functionality and processes.
- Stay updated on industry trends, technologies, and best practices related to Material Control and Event Management systems.
- Coordinate with Application Operations teams to facilitate smooth project handovers and ongoing support.
- Provide Level 2 support for Material Control and Event Management applications, coordinating with vendors and third-party providers for Level 3 issue resolution.
- Monitor system performance, identify areas for improvement, and proactively address operational risks.
- Coordinate project schedules, resources, and stakeholder engagement to ensure successful delivery and operational continuity.
- Support Material Control applications, including inventory management, procurement, warehouse management, recipe and cost control, food waste management, and stock management systems.
- Support Event Management platforms, including event planning, registration, ticketing, venue management, guest management, accreditation, and workforce scheduling systems.
- Coordinate application integrations with ERP, Finance, CRM, POS, and other business systems.
- Participate in system enhancements, upgrades, testing activities, and user acceptance testing (UAT).
- Ensure system configurations, workflows, and integrations align with business requirements and operational objectives.
- Support data accuracy, reporting, and system governance initiatives.
Requirements
- Bachelor's degree in IT or related field.
- Minimum of 3-4 years of experience in material control or event management systems within the entertainment industry.
- Strong service support skills with a proven track record of successful assistance in project delivery.
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