Senior Specialist – Data Center Operations

About Us

The Opportunity

Data Center Operations & Service Delivery

• Lead day-to-day data center operations, ensuring service excellence and uptime targets are met
• Oversee preventive and corrective maintenance across MEP and IT systems
• Monitor system health, performance metrics, and operational KPIs

Incident Management & Troubleshooting

• Act as the escalation point for high-priority incidents
• Lead troubleshooting, recovery efforts, and root cause analysis (RCA)
• Implement preventive measures to reduce recurring issues

Vendor & Maintenance Management

• Oversee vendor performance during deployments and maintenance activities
• Ensure adherence to SLAs, quality standards, and operational procedures

Governance, Risk & Compliance

• Conduct operational audits and ensure compliance with internal policies and regulatory requirements
• Maintain documentation including SOPs, EOPs, and infrastructure layouts
• Ensure alignment with Uptime Institute Tier standards

Continuous Improvement & Strategy

• Drive initiatives to improve operational efficiency, automation, and sustainability
• Support capacity planning and risk management activities
• Lead or support change management and operational projects

Team Leadership & Collaboration

• Mentor and train junior team members
• Collaborate with engineering, NOC, IT, security, and project teams
• Foster a high-performance, safety-focused operational culture

Required

• **5+ years of experience**
• in data center operations within mission-critical environments
• Strong hands-on expertise across
• MEP systems and IT infrastructure
• Proven experience managing high-impact incidents and escalations
• Advanced troubleshooting capabilities across electrical, mechanical, network, and server environments
• Experience with
• ITSM, DCIM, and monitoring platforms
• Strong communication, documentation, and stakeholder management skills

Preferred

• Uptime Institute – Accredited Operations Specialist certification (or ability to obtain within 6 months)
• Experience in capacity planning and risk assessment frameworks
• Demonstrated experience driving operational improvements and initiatives
• Leadership experience in mentoring or managing teams
• What working at Core42 offers
• With a diverse team of 1,100+ employees from 68 nationalities, we foster an inclusive, innovative and collaborative environment.
• At Core42, we foster a culture grounded in trust, accountability and high performance.
• We are united by our values: Grit, where we overcome challenges with resilience and determination, Passion, which drives us to pursue excellence in everything we do, and Impact, as we aim to inspire progress and create meaningful change.
• Our team members thrive in an environment where each person’s contributions propel us forward, and together, we commit to achieving extraordinary results.
• Competitive Salary: We offer an attractive salary package based on your skills and experience
• Yearly Bonus: In recognition of your contributions, you will receive a performance-based annual bonus
• Exclusive Discount Cards: Access special benefits with Esaad and Fazaa cards, offering discounts across a wide range of services
• Premium Family Insurance: We provide comprehensive health coverage, including dental, vision and life insurance, ensuring the well-being of you and your family
• Learning & Development: We offer access to top-tier learning platforms to help you grow in your career. Learn at your own pace with unlimited access to premium courses