Senior Solution Consultant

Overview

Senior Solutions Consultant

Senior Solutions Consultant

Discovery & Outcome Alignment

• Engage stakeholders to understand business objectives, operational challenges, and success metrics
• Facilitate discovery sessions and workshops to identify gaps, opportunities, and value drivers
• Translate customer needs into solution approaches aligned to measurable outcomes (e.g., customer satisfaction, efficiency, productivity)
• Help customers understand the organizational and operational impact of modernizing customer experience

Solution Design & Advisory

• Develop high-level solution architectures and business solution roadmaps aligned to customer priorities and constraints
• Balance innovation with feasibility, scalability, and long-term sustainability
• Produce key deliverables such as discovery documentation, solution designs, and architecture diagrams
• Ensure smooth transition to delivery teams by setting clear expectations and success criteria

Demonstrations & Value Communication

• Design and deliver tailored, scenario-based demonstrations showcasing AI-powered experience orchestration
• Excellent in story telling and lead in value selling approach
• Communicate complex technical concepts (AI, automation, integrations) in a clear and practical way
• Adapt messaging for diverse audiences, including executives, business users, and technical teams
• Experienced soft skills and objection handling.
• Articulate business value and differentiation in the context of customer needs

Supporting Complex Sales Cycles

• Partner with Account Executives and cross-functional teams to drive strategy on large, complex deals
• Lead or contribute to RFx responses, proposals, and customer presentations
• Guide customers through evaluation and decision-making processes
• Lead virtual or on-site workshops to build alignment and confidence
• Building business cases / ROI models
• Quantifying value (cost reduction, containment, CSAT impact)
• Partnering with Value Consultants (or doing it themselves)

Technical Validation & Integration Advisory

• Engage with architects, developers, and IT teams to validate solution fit within enterprise ecosystems
• Advise on APIs, integrations, data flows, security, and interoperability
• Address feasibility, risk, and technical adoption considerations
• Support use cases involving AI, automation, analytics, and digital engagement
• Coordinate with SME, partners and Product Team.

Innovation & Thought Leadership

• Stay current with industry trends, emerging technologies, and best practices (AI, cloud, security and CX)
• Build reusable solution assets, demos, and frameworks leveraging modern technologies (e.g., APIs, cloud, Infrastructure as Code)
• Act as a technical ambassador, showcasing innovative solutions to customers and partners

Team Collaboration & Leadership

• Collaborate with Sales, Presales, Partners, and Delivery teams to drive successful outcomes
• Lead or contribute to virtual deal teams on complex opportunities
• Share knowledge, mentor peers, and contribute to team best practices
• Operate with a high degree of autonomy while managing multiple priorities
• Co-selling and co-designing solutions

What We’re Looking For

Required Experience

• Fluency in Arabic language
• Excellent communication & presentation skills in both Arabic and English
• 5+ years in active Solutions Consulting, Technical Presales, Solutions Architecture, or similar customer-facing technical roles
• Experience supporting enterprise or complex SaaS / cloud evaluations
• Strong understanding of cloud architectures, APIs, integrations, and modern SaaS platforms
• Solid technical foundation across networking, security, and software systems
• Proven ability to communicate effectively with both business and technical audiences
• Experience collaborating across sales, product, and delivery teams
• Commercial Awareness: Supporting commercial constructs, Understanding licensing models, consumption, and TCO
• Build and articulate compelling business cases, linking Genesys capabilities to measurable financial and operational outcomes

Preferred Experience

• Experience in customer experience (CX), contact center (CCaaS), CRM, or digital engagement platforms
• Familiarity with AI technologies (LLMs, NLU, predictive models), automation, and analytics use cases
• Hands on Demo, POC is a plus.
• Exposure to platforms such as AWS, Salesforce, ServiceNow, or similar ecosystems
• Knowledge of contact center technologies (IVR, WFM, recording, digital channels, VoIP/SIP , AI)
• Experience with Infrastructure as Code (e.g., Terraform, CloudFormation) is a plus
• Strong workshop facilitation, presentation, and stakeholder management skills
• Familiarity with CcaaS ecosystem
• Experience working with system integrators, partners, or BPO providers
• Leading competitive differentiation conversations
• Experience with cloud migration strategies & Change management considerations
• If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys

Reasonable Accommodations