Senior Solution Architect, Professional Services

Qualifications

• Significant experience in Professional Services, technology consulting, solution architecture, or enterprise SaaS delivery
• Strong knowledge of IT Service Management (ITSM) and/or Enterprise Service Management (ESM), with experience in areas such as ITOM, ITAM, or ITIL practices.
• Experience leading complex enterprise customer engagements from discovery and architecture through implementation and adoption.
• Professional Services leadership experience, including leading or mentoring consultants and architects, managing complex customer portfolios, or developing consulting practices.
• Demonstrated ability to advise C-suite executives and senior technical stakeholders on complex technology and transformation initiatives.
• Experience helping customers navigate organizational change, process transformation, technology adoption, and stakeholder alignment.
• Strong solution architecture skills across SaaS, cloud, enterprise integrations, APIs, workflows, and automation.
• Ability to communicate complex technical decisions and trade-offs clearly to both executive and technical audiences.
• ITIL certification or demonstrated ITIL/service-management expertise preferred.
• Ability to travel 25% of the time for customer and internal meetings