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Specialist - Customer Success

Freshworks
Bengaluru, IND
Full-time
Mid · 4–7 years experience
Onsite
Discovered 4 days ago
Account management

Full Job Posting

Skills

  • Inventory
  • Customer Management & Strategy:
  • Relationship Building: Ability to build and maintain strong, long-lasting customer relationships.
  • Strategic Thinking: Skill in understanding customer business goals and aligning them with product capabilities.
  • Trusted Advisor: Proven ability to provide strategic guidance and gain customer trust.
  • Stakeholder Mapping: Experience in identifying and engaging with key decision-makers and influencers within a customer's organization.
  • Technical & Product Acumen:
  • Deep Product Knowledge: A demonstrated ability to quickly learn and master a complex suite of software products.
  • Solutioning: Skill in analyzing customer use cases and designing effective solutions using product features.
  • Product Demonstrations: Ability to confidently and effectively showcase product functionality.
  • Communication & Interpersonal:
  • Presentation Skills: Very strong written and verbal communication and presentation skills are essential.
  • Articulating Complexity: Must be able to take complex technical and business concepts and articulate them clearly to audiences with varying levels of understanding.
  • Reporting: Ability to report on and share a client’s status at timely and predefined intervals.
  • Personal Attributes:
  • Proactive & Self-Starting: A self-starter who can take ownership of the ongoing success of both large and small clients.
  • Ownership: A strong sense of accountability for key metrics like adoption and retention.
  • Tool Proficiency: Experience using customer management tools (e.g., CRM, Customer Success Platforms).
  • Please note this is a work from the office 5 days a week from Bengaluru location
  • At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
  • Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
  • There’s another option. Freshworks. With a fresh vision for how the world works.
  • At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
  • Fresh vision. Real impact. Come build it with us.

Qualifications

  • 4-7 years of experience in a customer-facing role such as Customer Success, Account Management, or Consulting.
  • A proven track record of establishing yourself as a strategic trusted advisor to clients.
  • Bachelor's Degree is mandatory.
  • Relationship Building: Ability to build and maintain strong, long-lasting customer relationships.
  • Strategic Thinking: Skill in understanding customer business goals and aligning them with product capabilities.
  • Trusted Advisor: Proven ability to provide strategic guidance and gain customer trust.
  • Stakeholder Mapping: Experience in identifying and engaging with key decision-makers and influencers within a customer's organization.
  • Deep Product Knowledge: A demonstrated ability to quickly learn and master a complex suite of software products.
  • Solutioning: Skill in analyzing customer use cases and designing effective solutions using product features.
  • Product Demonstrations: Ability to confidently and effectively showcase product functionality.
  • Presentation Skills: Very strong written and verbal communication and presentation skills are essential.
  • Articulating Complexity: Must be able to take complex technical and business concepts and articulate them clearly to audiences with varying levels of understanding.
  • Reporting: Ability to report on and share a client’s status at timely and predefined intervals.
  • Proactive & Self-Starting: A self-starter who can take ownership of the ongoing success of both large and small clients.
  • Ownership: A strong sense of accountability for key metrics like adoption and retention.
  • Tool Proficiency: Experience using customer management tools (e.g., CRM, Customer Success Platforms).

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