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Senior Software Development Engineer, Customer Success Engineering

Remitly
Burnaby, CAN
Full-time
Mid-Senior
Hybrid
CAD 152,000 to CAD 190,000 per year
Discovered Today
Software engineeringFrontend developmentBackend developmentSoftware architectureTechnical roadmap planningAgentic AI applications

Full Job Posting

About Remitly

Remitly provides secure, simple financial services for customers sending money globally.

The Customer Success Technologies Engineering team supports global operations and aims to make customer support seamless.

About the Role

The Senior Software Development Engineer will expand a next-generation Customer Success platform with new workflows and high-impact capabilities.

The role builds experiences for agents and customers and explores agentic AI for inbound contact handling and back-office automation.

The position reports to an Engineering Manager in Customer Success Technology.

Responsibilities

  • Lead technical strategy and systems for the Customer Success Technology engineering team.
  • Contribute to architecture and the technical roadmap, balancing near-term delivery with scalability and maintainability.
  • Maintain engineering standards and consistency across codebases and processes.
  • Partner with product, design, and engineering to deliver scalable, high-quality software.
  • Architect and implement frontend, backend, and agentic AI solutions for complex problems.
  • Build workflows and user experiences that improve contact handling and back-office automation.
  • Troubleshoot, debug, perform root cause analysis, and improve reliability and performance.

Qualifications

  • Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent work experience.
  • At least 6 years of software engineering experience in a team environment.
  • Experience leading across frontend and backend and delivering features with engineers, Product Management, and other partners.
  • Exposure to DevOps practices and CI/CD pipelines.
  • Hands-on use of modern AI development tools such as Claude Code, GitHub Copilot, or Cursor for development, debugging, and code optimization.
  • AI engineering application experience or exposure is a nice to have.

Compensation

  • Starting base salary range is CAD 152,000 to CAD 190,000 per year.
  • Equity is part of the total compensation plan; the recruiter can provide details on benefits and other compensation components.

Benefits

  • Benefits include four weeks of vacation, health, dental and vision coverage, an RRSP matching plan, and paid parental, medical, military, and family care leave.
  • Additional benefits include mental health and family-forming support, an employee stock purchase plan, continuing education, and travel benefits.

Work Culture

  • The role follows current hybrid-work expectations, with onsite work Tuesday through Thursday each week.
  • Additional onsite attendance may be required based on business needs, and the company may change its hybrid-work expectations.

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