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Senior Social Media Specialist

SFAI Qatar
Doha, QAT
contract
Senior
Yesterday
MediaSocialSpecialist
Free

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Key skills for this role

MediaSocialSpecialist
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Key Responsibilities

  • Plan, organize, and manage monthly and campaign-based social media content calendars across all approved platforms.
  • Develop, review, and publish social media content in Arabic and English, including captions, scripts, announcements, and campaign messages.
  • Ensure all content adheres to Client’s tone of voice, branding guidelines, and communication standards.
  • Coordinate with design, video, and content teams to ensure timely delivery of high‑quality visual and multimedia assets.
  • Monitor comments, messages, mentions, and complaints received through social media platforms.
  • Respond to public inquiries and feedback professionally in accordance with approved response guidelines.
  • Register, classify, and escalate complaints or sensitive issues to concerned internal departments for follow‑up and resolution.
  • Track complaint handling progress and ensure timely closure through coordination with relevant stakeholders.
  • Monitor social media performance across platforms using analytics and reporting tools.
  • Track engagement, reach, growth, response rates, and complaint handling indicators.
  • **Prepare monthly social media performance and complaints reports, including insights, trends, risks, and recommendations.**
  • Support data‑driven optimization of content and campaign performance. **Coordinate social media support for corporate campaigns, events, initiatives, and announcements.**
  • Liaise with internal departments to collect content inputs and ensure alignment with institutional priorities. **Coordinate with external agencies or partners when required to ensure quality, consistency, and compliance.**
  • Ensure all social media activities comply with communication policies, approval processes, and reputational considerations.
  • **Support crisis‑related and time‑sensitive communications under PR & Communications leadership direction.**
  • Maintain organized records of content calendars, published posts, analytics reports, and approvals for audit and reference purposes.

& Experience

  • **Bachelor’s degree in Communications, Media, Marketing, Digital Media, or a related field.**
  • 4–6 years of experience in social media management, digital communication, or content coordination roles.
  • **Proven experience managing multiple social media platforms and campaign‑based content.**
  • Experience in corporate, governmental, or regulated environments is an advantage.
  • **Strong Arabic and English writing, editing, and communication skills.** Solid understanding of social media platforms, audience engagement methods, and digital best practices.
  • **Experience using social media management, monitoring, and analytics tools.** Strong organization, planning, and time‑management skills with the ability to meet tight deadlines.
  • **High attention to detail, accuracy, and commitment to content quality and brand consistency.**
  • Strong coordination and stakeholder management skills. **Professional, responsive, and capable of handling sensitive public interactions appropriately.**

Experience

  • similar role : 4 years (Required)

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