Senior Site Reliability Engineer

What is the opportunity?

As the Senior SRE, you will play a key role in supporting Monitoring systems used across RBC.

You will monitor system performance using Dynatrace and Catchpoint, manage incidents through PagerDuty, automate operational tasks, investigate outages, and drive continuous improvements to ensure RBC's enterprise systems meet business reliability needs.

What will you do?

• Provide subject matter expertise to RBC application teams

• Perform application production support including off-hours support, utilizing Pagerduty for incident alerting and coordination

• Collaborate with development teams to ensure applications are designed for reliability, observability, and operational excellence

• Develop SRE solutions including monitoring and alerting via Dynatrace and Catchpoint, anomaly detection

• Provide reactive and proactive alarms to support teams

• Run the production environment by monitoring availability through Dynatrace and Catchpoint, taking a holistic view of system health

• Assist in incident management and problem management for applications in scope, leveraging Pagerduty workflows

• Maintain technology currency (manage server patching, certificate renewal, etc.) with keen eye on automating opportunities

• Ensure availability and uptime of applications in scope, as per service level objectives

• Diagnose and resolving technical issues for users, providing guidance and training as needed.

What do you need to succeed?

• 2+ years of experience in Site Reliability Engineering (SRE), DevOps, or Technical Analysis roles. Must be well vested in monitoring system performance, troubleshooting issues, and optimizing application workflow

• High proficiency with Dynatrace and Catchpoint for application monitoring and synthetic monitoring.

• Experience with Pagerduty for incident alerting and on-call management, or similar

• Strong production support and incident response experience, including off-hours availability

• Knowledge of scripting languages and tools, including Python, GitHub, SQL, JavaScript, and web-related technologies such as HTML and CSS

• Experience developing and maintain automation tools and scripts to streamline deployment, monitoring, and incident response

• Proficiency with ServiceNow for creating, managing, and closing incident and change tickets

• Understanding of service level objectives (SLOs) and ability to ensure application availability and uptime.

• Knowledge of infrastructure management (server patching, certificate renewal, compliance).

Nice to have:

• Knowledge of Microsoft and Linux/Unix Operating systems would be a strong asse

• Ability to build automation and self-healing capabilities that improve system reliability

• Previous banking/ large enterprise experience

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

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