Operations Analyst, Production Support

What is the opportunity?

As an Operations Analyst on the Production Services Team, you will be responsible for the monitoring and processing of batch/online applications across the multiple platforms that reside in the Ontario Computer Centre on a 7x24x365 basis using Zeke scheduler.

These applications can reside in any one or multiple number of IBM z/OS environments (Ontario, Quebec, British Columbia, Investor & Treasury Services, US Wealth Management, RBC Capital Markets).

You will be actively involved in handling production problem situations and applying changes to the z/OS application environment.

What will you do?

• Monitor production batch job flows across all platforms (z/OS, VSE, HP, UNIX, Windows, ISeries) using ZEKE, MVS/ISPF for all processing environments (Ontario, Quebec, British Columbia, Investor & Treasury Services, US Wealth Management, RBC Capital Markets).

• Ensure problems are quickly identified through review of Zeke monitoring, inbound calls, emails or tickets while providing the highest possible level of production support and service to clients.

• Engage appropriate operations/support personnel on a technical level to resolve issues in a timely manner.

• Review all errors with management and recommends permanent solutions to avoid a reoccurrence and identify the potential impact to the bank.

• Implement changes to various applications and verify their accuracy and success.

• Ensure that services are available as per client expectations and as per Service Level Agreement.

• Utilize ZEKE, ZEBB, MVS, ISPF, IMS, DB2, VSM, OMS, OnDemand, CICS, Service Now, and Connect:Direct daily.

What do you need to succeed?

Must have

• Undergraduate degree with IT background coupled with change management experience in complex programs with high frequency of requests and multiple priorities.

• Demonstrated ability in written and oral communication skills along with strong presentation skills. Ability to determine the information and communication needs of the stakeholders and project.

• Strong organizational and time management capabilities.

• Ability to work in a 7x24x365 hybrid environment.

• Deadline-driven and results-oriented; able to meet consistently high-quality standards while handling a variety of tasks and deadlines simultaneously.