Senior Site Operations Manager

Overview

Key Accountabilities

• Own the overall operational readiness, uptime, and resilience of the data center site(s)
• Translate enterprise operations strategy into site-level execution and controls
• Lead, coach, and develop site operations teams to ensure technical capability and operational discipline
• Establish a high-performance culture focused on safety, accountability, and continuous improvement
• Provide oversight of electrical, mechanical, HVAC, fire, and life safety systems
• Ensure Planned Preventive Maintenance (PPM), corrective maintenance, and lifecycle activities are executed to standard
• Govern CAFM / CMMS usage to ensure asset accuracy, SLA tracking, and audit readiness
• Review and approve maintenance strategies, switching programs, and operating procedures
• Act as the primary Incident Commander during all major incidents and emergencies on the internal bridge and for major incidents.
• Lead response to power failures, cooling events, equipment failures, and external disruptions
• Ensure post-incident root cause analysis, corrective actions, and lessons learned are implemented
• Maintain and test emergency response, disaster recovery, and business continuity plans
• Ensure full compliance with QHSE policies, local regulations, and international standards
• Lead safety culture through visible leadership, audits, site walks, and risk mitigation
• Chair or sponsor QHSE committees and ensure closure of non-conformances
• Lead internal and external audits, including critical environment and global site assessments
• Own site-level vendor performance, SLAs, and service delivery outcomes
• Approve operational spend, maintenance contracts, and service agreements within DoA
• Drive cost optimization without compromising resilience or compliance
• Oversee Capex and OpEx initiatives related to site operations and upgrades
• Act as the senior site interface for internal stakeholders, tenants, and clients
• Ensure service commitments are met and escalations are resolved effectively
• Partner with IT, Security, Projects, and Commercial teams for seamless operations
• Lead site-level sustainability initiatives focused on energy efficiency, water usage, and waste reduction
• Monitor and report sustainability metrics and improvement plans
• Ensure compliance with environmental regulations and corporate sustainability goals
• Provide senior management with regular operational, risk, and performance reporting
• Track and govern KPIs, SLAs, incidents, audit outcomes, and improvement initiatives
• Ensure all site documentation, SOPs, and records are accurate and current
• Full authority over day-to-day site operations and incident response
• Authority to execute emergency actions to protect life, assets, and service continuity
• Budget and resource allocation authority within approved delegation
• Input into long-term capacity planning, upgrades, and operational strategy

Minimum Qualifications

• Bachelor’s degree in engineering, Facilities Management, or related discipline
• Data center certifications (CDCP, CDCS, or equivalent)

Minimum Experience

• 10–15+ years in data center or mission-critical operations
• Proven experience leading large teams, vendors, and complex incidents
• Strong background in critical facilities governance and operational risk

Job-Specific Skills (Generic/ Technical)

• Senior operational leadership in high-pressure environments
• Incident command and crisis decision-making
• Financial, vendor, and SLA governance
• Executive stakeholder management and communication
• CAFM / CMMS governance expertise