Senior Site Manager

KNAPP brings new technology to warehouse automation.

The KNAPP Group is a global provider of intelligent automation solutions for intralogistics and manufacturing, specializing in the sectors healthcare, fashion/apparel, general retail, food retail, industry and service. We live and breathe automation. We, more than 8,000 employees of the KNAPP Group in over 60 locations worldwide, shaping the future-oriented industry of intralogistics are dedicated to making complexity simple.

One of KNAPP’s primary goals is to use continuous innovation to drive warehouse automation forward, always with the specific needs of the customers in mind. KNAPP Group’s unrelenting development activity is evident in everything from automated order picking systems and continuing refinement of container handling technology to its state-of-the-art, industry leading software solutions.

WHAT YOU GET TO DO

A Senior Site Manager will manage projects of high complexity due to the scale, volume of subcontracts and/or system specifications. A Senior Site Manager is responsible for all project metrics including safety, quality, schedule, and customer satisfaction as it is related to the On-Site Phase. The following, at a minimum, must be performed:

Essential Functions:

Demonstrate experience and manage complex projects in excess of $20 million in value

Coordinate all sub-vendor on site activities and deliveries

Ensure all required on-site communication between project stakeholders, installation team, commissioning team, suppliers, etc., occurs in a time frame and to the level of detail necessary for a successful project

Monitor and ensure that all carried out work is compliant with OSHA and customer safety rules, if applicable

Ensure proper placement of safety signs and provide safety training in accordance with the Graz standard

Monitor and ensure that all on site tasks and deliverables are performed on schedule

Maintain internal installation and commissioning schedule (progress, milestone completion, minor delays) and trigger updates, if significant changes are necessary

Hold regular (minimum weekly) site coordination and progress meetings with Knapp supervisor, installation and commissioning team, and vendors, and distribute meeting minutes to all participants and KUS stakeholders

Hold weekly Site Safety Meetings with all sub-vendors and file protocols

Take all necessary steps to coordinate with the customer and ensure customer deliverables are provided timely and accurately

Provide site status reports and schedule progress/divination reports on a weekly basis

Manage rental equipment and site supplies (office, tools, miscellaneous)

Support, organize, and source local supplies, when necessary

Submit all additional material requests to Head of Installation

Make quality checks of installed equipment and document the results

Manage the unloading of deliveries

Prepare and perform static acceptances with the customer

Prepare and perform sub-vendor testing and acceptance

Organize shipments to return materials

Produce, distribute, and file documentation, as required, to ensure all on-site requirements are satisfied and all possible risk to Knapp is mitigated

A partial list of documentation produced by a Site Manager is:

Meeting minutes with action items

Critical path schedules (tracking the progress in % and delays on a weekly basis)

Status reports (internal and external)

Open Issues lists

Working hour reports

Progress report for forecast

Know and understand when and to whom an issue needs to be escalated in order to eliminate negative impact on a project

Operate and negotiate independently within Knapp policies, procedures, and directives

Develop and maintain good lines of communication with Knapp team members and stakeholders based at Knapp AG (parent company) or other Knapp subsidiaries

Act as primary customer interface for on-site activities

Coordinate change order pricing and proposals

In addition, manage the following tasks during the commissioning phase:

Create resource and project schedule in coordination with the technical departments during the on-site phase

Identify risks impacting schedule, handover dates, and quality

Attend project steering committee meetings

Attend all other project-related meetings, as needed

Actively drive the project schedule

Facilitate daily meetings with on-site team and extend to 2nd meetings, as needed (mass test, KIT)

Supervise mass and integration tests and report accordingly

Schedule customer training, ensure completion of the training, and provide that customers’ expectations are met

Clarify ramp-up expectations with customer

Manage coordination and alignment with project management in case of changes (CR)

Serve as main point of contact for assigned projects, Knapp internal and external

Hold regular project alignment meetings

Lead and coordinate project startup team on-site by establishing a matrix organization, as well as coordinate project startup travels in alignment with the team and department managers

Provide periodic project status reports to the startup department managers regarding timelines, deadlines, cost, and quality

Attend customer meeting during CIT and coordinate open points with the team

General Responsibilities:

Maintain quality of service by ensuring effective communication between both customers and Knapp US

Make sure reports are well written and legible

Implement site quality procedures, safety procedures, and any statutory procedures

Hold regular meetings with the Customer Relations Manager to discuss activities and Progress

Provide maintenance service support to the installed system

Ensure all spare usage issues are logged appropriately and quickly with the customer and Knapp US spare parts team

Ensure the tooling and equipment supplied is well cared for and is always in a Presentable/Usable condition

Provide flexibility and the best use of skills and capabilities

Ensure all timesheets and documentation are accurate and legible with all the correct job numbers entered, and presented to Knapp US on a weekly basis for supervisor’s approval

WHAT YOU HAVE

Minimum 10 years experience in a related service or an equivalent combination of education and experience

Valid driver’s license

Effective oral and written communication skills

Ability to work independently and on customers’ sites

Working Conditions and Environment:

Overtime as required by work

100% travel required

Professional office and customer site etiquette is required at all times

Authorization to work in the U.S.

Passport or the ability to obtain a passport

Physical requirements may include: sitting, squatting, walking, reaching out to arm’s length, reaching over-head, lifting between 50-100 pounds, and reading

WHAT YOU WILL GET

Industry competitive compensation

Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!

401k with a very generous employer match and no vesting!

Paid Vacation & Holidays

Profit Sharing

Paid Parental Leave

Subsidized Daycare

Tuition Reimbursement

Pet Insurance

KNAPP is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law.

Due to the safety-sensitive nature of this position, strict adherence to KNAPP’s drug-free workplace policy is required. All candidates will be subject to drug-screening in accordance with the policy and will be expected to remain drug-free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during “off-hours.”

LI-FIELD