Service Level Manager

KNAPP brings new technology to warehouse automation.

The KNAPP Group is a global provider of intelligent automation solutions for intralogistics and manufacturing, specializing in the sectors healthcare, fashion/apparel, general retail, food retail, industry and service. We live and breathe automation. We, more than 8,000 employees of the KNAPP Group in over 60 locations worldwide, shaping the future-oriented industry of intralogistics – are dedicated to making complexity simple.

One of KNAPP’s primary goals is to use continuous innovation to drive warehouse automation forward, always with the specific needs of the customers in mind. KNAPP Group’s unrelenting development activity is evident in everything from automated order picking systems and continuing refinement of container handling technology to its state-of-the-art, industry leading software solutions.

WHAT YOU GET TO DO

A Service Level Manager is responsible for Customer Service contract management in their defined area. That can include negotiating a new contract with a customer, which is done with support of Corporate Counsel, Customer Service Management and Department leadership, as well as minor amendments, side letters or LOIs. Further the Service Level Manager is able use the SAP contract tool to set up or administrate contracts in the system. Focus is contract related long-term care for new and existing customers with considerable processes and existing and defined work orders.

Essential Functions and Responsibilities :

To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

A Service Level Manager performs the following, within the assigned market, customer and/or contract area:

Negotiate and draft service contracts based on company’s standard templates and in partnership with Corporate Counsel and company leadership.

Perform Independent and committed contract related support of new and existing customers. This includes but is not limited to answering customer and internal questions related to contracts, amendments, billing plans, monitoring project deadlines and service provision dates.

Acts as main point of contact for questions regarding contract structures and contractual services for customers, internal departments, and other KNAPP subsidiaries. This Includes close communication and coordination internally and with parent company in Austria.

Optimize and adapt existing service contracts, in document form and SAP, based on customer requirements.

Add offers and contracts to ERP system.

Support Management team in new business initiatives when required.

Perform all other tasks and duties assigned.

WHAT YOU HAVE

Bachelor’s degree, preferably in business administration, legal studies or related field or equivalent combination of education, training and experience.

0-3 years of experience as a contract administrator or manager preferred.

Ability to draft/review contract agreements for final approval.

Basic knowledge of laws, regulations, and contract trends that will impact the businesses' goals and objectives.

Working knowledge of intralogistics systems is a plus.

Ability to work independently and on a team.

Proficient knowledge of Microsoft Office or related software.

SAP knowledge is a plus.

Excellent communication skills both written and verbal.

Strong presentation skills.

Working Conditions and Environment :

Authorization to work in the U.S.

Passport or ability to obtain passport

Professional office etiquette is required at all times

Travel required up to 30%

Physical requirements: sitting for long periods of time, standing, walking, speaking, visual acuity, finger dexterity, listening, reaching at arm’s length, and lifting up to 25 pounds

WHAT YOU WILL GET

2 remote days per week

Half day Fridays

A beautiful new, state-of-the-art office complex in Kennesaw, GA

Industry competitive compensation

Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!

401k with a very generous employer match and no vesting!

Paid Vacation & Holidays

Profit Sharing

Paid Parental Leave

Subsidized Daycare

Tuition Reimbursement

Pet Insurance

Subsidized food delivery

Monthly celebrations

Quarterly employee events

Corporate Social Responsibility including recycling, sustainability and volunteering

KNAPP is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law.

Due to the safety-sensitive nature of this position, strict adherence to KNAPP’s drug-free workplace policy is required. All candidates will be subject to drug-screening in accordance with the policy and will be expected to remain drug-free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during “off-hours.”