Senior ServiceNow Developer

Role overview

Responsibilities

• Develop, configure, administer, and support ServiceNow applications, workflows, forms, scripts, dashboards, and platform capabilities.
• Translate business needs into scalable solutions and design integrations using REST APIs, IntegrationHub, and related technologies.
• Automate processes, improve user experience and data quality, troubleshoot issues, and maintain platform analytics and reporting.
• Plan testing and user acceptance reviews; support controlled deployments, patches, upgrades, and governance standards.
• Maintain documentation, collaborate with internal teams and vendors, train users, mentor junior colleagues, and contribute to the platform roadmap.

Skills

• Strong ServiceNow development, configuration, administration, and troubleshooting skills.
• Ability to translate business requirements into practical, scalable, supportable solutions.
• Strong analytical, problem-solving, collaboration, communication, and prioritization skills.
• Understanding of process-centered design, automation, platform governance, and service management best practices.

Experience and qualifications

• College diploma or university degree in information technology, computer science, software development, or a related field.
• 3 to 5 years of application development, administration, or support experience, including hands-on ServiceNow experience.
• ServiceNow Certified Application Developer (CAD) and Certified System Administrator (CSA) certifications are required.
• Experience developing and configuring ServiceNow solutions using JavaScript and related web technologies, and supporting integrations, testing, deployments, upgrades, and production.
• ServiceNow training or credentials in UI Builder, Platform Analytics, Predictive Intelligence, Hardware Asset Management, IntegrationHub, and REST integrations.

Benefits

• Offerings include an annual bonus plan, pension, parking allowance, flexible benefits, paid vacation, wellness support, personal care days, and volunteer opportunities.