Emergency Response Coordinator

Role overview

Responsibilities

• Improve company-wide emergency management and business continuity programs and processes.
• Coordinate preparedness, response capability, and organizational resilience activities with operational and functional teams.
• Administer emergency management software, including training users, managing contacts and templates, reporting, and coordinating vendors.
• Plan, conduct, and evaluate emergency response exercises and testing.
• Facilitate After Action Reviews and translate lessons learned into procedures and action plans.
• Develop and maintain emergency response, crisis management, and business continuity documentation.
• Support emergency activations and incidents; participate in Operational Management System assurance, assessment, audit, and improvement activities.

Experience and requirements

• 5+ years of experience in emergency management, operational readiness, business continuity, public safety, risk management, or a related field.
• Experience in emergency response, exercises, incident management, or preparedness initiatives; project, program, training, or cross-functional coordination experience.
• Demonstrated experience developing and improving procedural documentation, standards, or work processes.
• Valid driver's license and periodic travel throughout North America and internationally; ability to work in operational environments and wear PPE when needed.
• Available to support emergency response outside regular business hours as required.
• Emergency Management, Exercise Design, ICS, or related certifications are assets.

Skills

• Knowledge of emergency management principles, practices, and frameworks; strong project coordination, organization, and documentation skills.
• Able to translate best practices and operational requirements into formal procedures, processes, and work instructions.
• Strong communication, stakeholder engagement, collaboration, critical thinking, analysis, problem-solving, and decision-making.
• Able to manage competing priorities, work under pressure, and remain composed in dynamic environments.
• Proficient with Microsoft Office, including Excel, PowerPoint, and Word; able to learn emergency management, business continuity, and enterprise software.
• Experience using digital technologies and AI tools for reporting, research, process improvement, and information management.

Workplace

• The role is based onsite at the company's home office.
• Periodic travel throughout North America and internationally is required.

Compensation

• Expected annual salary range is $66,267–$109,341; placement depends on relevant experience, qualifications, and skills.