Senior Service Advisor
About This Role
We are looking for a technically strong and customer-focused Service Advisor cum Supervisor to join our team. The ideal candidate will have hands-on experience in handling premium multibrand vehicles while also overseeing service operations and managing client relationships.
Key Responsibilities:
- Act as the primary point of contact for customers, ensuring exceptional service experience
- Handle vehicle intake, diagnosis discussion, and job card preparation
- Coordinate with workshop technicians to ensure accurate and timely repairs
- Manage customer approvals, estimates, and follow-ups
- Build and maintain a strong client portfolio, ensuring repeat business and long-term relationships
- Supervise daily workshop activities and ensure smooth workflow and productivity
- Ensure quality control and final inspection before vehicle delivery
- Address customer concerns professionally and ensure high satisfaction levels
- Understand and contribute to the overall performance and profitability of the service center
Requirements:
- Minimum 4–7 years of experience in a premium multibrand automotive workshop
- Strong technical knowledge of luxury and high-end vehicles
- Experience in handling approvals, quotations, and customer negotiations
- Ability to manage both operational and customer-facing responsibilities
- Excellent communication and interpersonal skills
- Proven ability to build client relationships and manage portfolios
- Leadership mindset with the ability to supervise and guide a team
Job Type: Full-time
Pay: AED7,000.00 - AED9,000.00 per month
Work Location: In person
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