Senior Security Engineer (Palo Alto Expert)

Overview

Responsibilities

• Act as SME for in-scope technologies for Help AG customers.
• Design, deploy, operate, monitor, maintain, and troubleshoot complex IP networks and interconnected network security technologies.
• Provide timely response to all incidents, outages, and performance alerts.
• Design, implement, and manage Palo Alto Next-Generation Firewalls (NGFWs)
• Configure and administer Panorama for centralized management
• Deploy and manage GlobalProtect VPN (remote access and site-to-site)
• Implement and optimize Threat Prevention, URL Filtering, and DNS Security
• Manage WildFire for advanced malware detection and analysis
• Configure Application Control (App-ID), User-ID, and Content-ID policies
• Implement SSL Decryption and traffic inspection policies
• Perform traffic analysis, threat hunting, and incident response
• Optimize firewall performance and ensure high availability (HA)
• Conduct vulnerability assessments and security audits
• Collaborate with SOC teams and support incident investigations
• Provide L2/L3 support and mentorship to junior engineers
• Handle escalated incidents effectively.
• Collaborate with other technology support groups as part of problem resolution efforts.
• Support operational needs and ensure minimal downtime for critical services.

Qualifications & Skills

• Bachelor’s degree in computer science, Information Technology, or a related field.
• In-depth knowledge of complex IP networks.
• At least 8+ years of industry experience in network/security engineering roles.
• Solid understanding of network security technologies, data center traffic flow, and advanced troubleshooting techniques
• Strong hands-on experience with Palo Alto Networks full security stack
• Expertise in:
• NGFW deployment and management
• Panorama centralized management
• VPN technologies (IPSec, SSL VPN via GlobalProtect)
• Security profiles (Anti-Virus, Anti-Spyware, Vulnerability Protection)
• In-depth knowledge of:

• App-ID, User-ID, Content-ID

• SSL decryption and certificate management
• Network protocols, routing, and switching
• Experience with Cortex XDR (EDR) and familiarity with XSOAR/XSIAM
• Strong troubleshooting, analytical, and problem-solving skills
• Relevant certifications:
• PCNSE (Preferred)
• CISSP / CISM (added advantage)
• Self-motivated with a professional attitude.
• Excellent customer-facing skills.
• Strong communication and listening skills.
• Effective teambuilding, customer service, and interpersonal skills.
• Organized, detail-oriented, and capable of making informed decisions.
• Skilled in handling technical conflicts, organizational challenges, and implementation challenges.
• Proficient in technical problem-solving, system troubleshooting, and business writing.
• This role requires a highly skilled and experienced individual capable of delivering operational support and ensuring the reliability and security of critical network and security systems.

Benefits

• Health insurance with one of the leading global providers for medical insurance.
• Career progression and growth through challenging projects and work.
• Employee engagement and wellness campaigns activities throughout the year.
• Excellent learning and development opportunities.
• Annual flights tickets to home country.
• Inclusive and diverse working environment.
• Flexible/Hybrid working environment.
• Open door policy.

About Us