Senior Sales Operations Analyst- Contractor

Role overview

Responsibilities

• Review revenue orders, terms and conditions, quote approvals, and configurations against clean-booking criteria.
• Provide level-one field sales support and administer Salesforce, Kugamon CPQ, and other sales platforms.
• Build Salesforce solutions using custom objects and fields, validation rules, workflows, and approval processes.
• Monitor Clari forecasting accuracy and advise sales representatives on revenue, ACV, and financial expectations.
• Drive projects and system enhancements to streamline the end-to-end sales process.
• Build and maintain sales reports and dashboards that support system and forecasting hygiene.
• Analyze quantitative and qualitative information to explain results and identify sales-process bottlenecks.
• Set up and train field teams on sales platforms and processes.
• Document workflows, recommend improvements, and maintain data integrity across sales platforms.

Requirements

• Mastery of Salesforce.com navigation, including Cases, Assets/Install Base, Orders, and Reporting, is required.
• Experience with a CPQ system is required; Kugamon is ideal.
• Practical fluency with AI tools for analysis, reporting, and process documentation is required.
• A BA/BS degree in a business-oriented field is required.
• Requires 3–5 years of analytical and problem-solving experience in a Sales or Revenue Operations team.
• Requires demonstrated project delivery and examples of AI improving performance with measurable impact.
• Must manage concurrent projects and tight timelines with attention to detail, initiative, accountability, and limited supervision.
• Must influence cross-functional stakeholders without direct authority and translate ambiguous problems into repeatable processes.

Tools and platforms

• Salesforce.com and its Cases, Assets/Install Base, Orders, and Reporting features.
• CPQ systems, with Kugamon identified as ideal; Clari; and other sales platforms.
• AI tools such as Copilot, Claude, or Salesforce AI features.

About Nozomi Networks