Designated Engineer
Role Overview
Nozomi Networks is hiring a Designated Engineer in Professional Services to support a portfolio of enterprise and industrial customers.
The role is the primary technical point of contact for customer platform operations, optimization, and adoption.
The engineer works with customers and with senior Professional Services Engineers, Customer Success Managers, and cross-functional teams.
Key Skills for This Role
Full Job Posting
Role overview
Nozomi Networks is hiring a Designated Engineer in Professional Services to support a portfolio of enterprise and industrial customers.
The role is the primary technical point of contact for customer platform operations, optimization, and adoption.
The engineer works with customers and with senior Professional Services Engineers, Customer Success Managers, and cross-functional teams.
Responsibilities
- Act as the primary technical liaison for assigned customers, focusing on operational support and platform optimization.
- Run health checks, tune sensor configurations, optimize alert generation, and guide upgrades.
- Design and implement features, integrations, dashboards, and custom queries for customer use cases.
- Maintain customer-specific documentation, workflows, and use cases, and deliver knowledge-transfer workshops.
- Investigate incidents, manage support cases and RMAs, and drive root-cause resolution with Technical Support.
- Provide weekly customer activity summaries and planning updates.
- Collaborate with Customer Success Managers, Product, and Engineering on roadmap priorities and field feedback.
- Deploy, maintain, and optimize the Nozomi solution and enable customer adoption.
- Use AI-enabled tools to improve work while applying professional judgment and accountability for outputs.
Experience and technical requirements
- At least 2 years of experience in technical support, system administration, or technical consulting.
- Knowledge of networking concepts including the OSI model, TCP/IP, VLANs, and network architecture.
- Knowledge of network infrastructure including firewalls and switches.
- Knowledge of cybersecurity principles and applications, including Active Directory, PCAP analysis, and security architecture.
- Familiarity with Windows, FreeBSD, Unix, or Linux, virtualization, and basic scripting or API usage.
- Strong troubleshooting and analytical skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and manage time across multiple customer engagements.
- Professional fluency in written and spoken English.
- Demonstrable experience using AI-enabled tools in day-to-day work, with sound judgment and accountability for outputs.
Preferred experience and certifications
- Exposure to OT/ICS environments and protocols.
- Experience with Nozomi Networks products or similar cybersecurity platforms.
- Certifications such as CompTIA Security+, CompTIA Network+, CCNA, GICSP, or equivalent are a plus.
About Nozomi Networks
Nozomi Networks provides OT and IoT cybersecurity for industrial, government, and critical infrastructure organizations.
Its platform provides network visibility, threat detection, and operational insight across sectors including energy, manufacturing, transportation, and resources.
Benefits
- Country-specific benefits may include health and wellness, financial benefits, work-life balance, and flexible time off.
Hiring information
- Successful candidates are subject to background verification checks.
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