Senior Sales Operations Analyst

Role overview

CRM and sales operations

• Serve as a CRM expert, supporting processes, reporting, dashboards, data quality, and user adoption.
• Build and maintain Salesforce reporting and dashboards for sales activity, pipeline, performance, account management, and commercial metrics.
• Translate business requirements into scalable Salesforce solutions and process improvements.
• Establish processes to improve CRM data accuracy, completeness, consistency, and governance.

Compensation and analytics

• Support administration and management of sales incentive compensation programs; calculate and validate recurring compensation payments.
• Model compensation plan changes and assess their impact.
• Create compensation statements, dashboards, and reporting on performance and incentive attainment.
• Support annual compensation planning, quota setting, and plan implementation.
• Report on sales performance, productivity, pipeline, forecasting, incentive attainment, and commercial KPIs; analyze results for trends, gaps, opportunities, and risks.
• Translate complex data into insights, recommendations, and executive-ready reporting.

Required qualifications

• Bachelor’s degree in Business, Finance, Data Analytics, Information Systems, or a related field.
• At least 5 years of experience in Sales Operations, Commercial Operations, Revenue Operations, Sales Analytics, or a related function.
• Strong hands-on Salesforce experience with reporting, dashboards, data management, and CRM workflows.
• Experience supporting or administering sales incentive compensation programs.
• Advanced Excel skills, including complex formulas, lookups, pivot tables, data validation, and large-dataset analysis.
• Strong analytical, problem-solving, communication, and cross-functional collaboration skills; ability to handle recurring work and project requests.

Additional experience

• Experience with sales compensation platforms or incentive compensation management systems and BI tools such as Power BI or Tableau.
• Experience supporting quota setting, territory design, or sales planning, or working in medical devices, life sciences, or another healthcare-related field.
• SQL or other data-querying tools, SAP or similar order management tools, and experience in a complex matrixed commercial organization are listed as preferred.

Compensation

• Listed salary range is USD 96,440–132,605 per year.